Retail Operations & Customer Experience Lead

Nova Leisure Ltd; Norwich; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Genuine career progression

Access to a 24 hour Employee Assistant

Job summary

LKQ Euro Car Parts in Norwich is seeking a Retail Operative to support our branch by picking parts in the warehouse, serving customers at the counter, and delivering parts to customers. You will help maintain high standards and safety practices while working as part of the Fleet team to deliver excellent service.

The role requires good communication, flexibility and a proactive approach to customer care to help the branch grow and meet service levels.

Qualifications

• Excellent communication with customers and colleagues.
• Ability to use technology for fleet checks and uphold safety culture.
• High focus, energy and drive to perform.
• Flexibility to manage varied day-to-day tasks.

Responsibilities

• Deliver a safety-first culture with the customer at heart.
• Work to achieve balanced performance against key KPIs and goals.
• Keep branch operationally efficient with proper controls.
• Collaborate as part of the Fleet team with a customer-first attitude.
• Ensure colleagues maintain safety-first culture at all times.
• Improve returns, credits and warranty processes to enhance CX.
• Support the retail counter to meet best-in-class standards.
• Manage pick-to-manifest times to meet SLAs.
• Assist deliveries when required to support growth and service levels.
• Maintain best-in-class service to cement customer excellence.

Skills

Communication skills

Fleet checks

Customer service orientation

Safety culture

Flexibility

Attention to detail

Job description

LKQ Euro Car Parts in Norwich is seeking a Retail Operative to support our branch by picking parts in the warehouse, serving customers at the counter, and delivering parts to customers. You will help maintain high standards and safety practices while working as part of the Fleet team to deliver excellent service.

The role requires good communication, flexibility and a proactive approach to customer care to help the branch grow and meet service levels.