General Assistant

Nova Leisure Ltd; Exeter; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Genuine career progression

Access to a 24 hour Employee Awareness

Job summary

LKQ Euro Car Parts in Exeter seeks a Retail Operative to support the branch by picking parts in the warehouse, serving customers at the counter, and delivering parts to customers as needed. The role blends warehouse and frontline duties and offers opportunities to contribute to a safe, efficient, customer-focused operation.

You will be part of a Fleet team driving safety and branch performance, delivering excellent service, and maintaining high standards to ensure customer satisfaction across

Qualifications

• Excellent communication to develop customer relationships.
• Ability to use technology to execute fleet checks and support safety culture.
• High levels of focus, energy and drive.
• Strong business acumen and commitment to service.

Responsibilities

• Deliver a safety-first culture with the customer at heart of everything.
• Work to deliver balanced performance across key metrics and KPI measures.
• Ensure branch is operationally efficient with proper controls and measures for customer experience.
• Work as a member of the Fleet team with a customer-first attitude.
• Ensure colleagues stay focused to deliver a safety-first culture at all times.
• Improve returns, credits and warranty processes to enhance customer experience.
• Support the retail counter to keep branch standards best in class for customer experience.
• Deliver a customer-first service through managing pick to manifest times and meeting SLAs.
• Support the branch with deliveries when required to enable growth through excellent service and SLAs.
• Ensure best-in-class service is delivered at all times to cement customer excellence.

Skills

Communication skills

Fleet tech checks

Focus and energy

Business acumen

Customer service

Task flexibility

Job description

As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.

Why work for LKQ

We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

Key Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience
• Working as a member of the Fleet team with a customer first attitude
• Ensuring colleagues are focused to deliver a safety first culture at all times
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
• Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
• Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs .
• Ensuring a best in class service is delivered at all times to cement customer excellence.

Skills and Experience

• Great communication skills demonstrate the ability to develop customer relationships.
• Be able to Utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
• High levels of focus, energy and drive
• Good business acumen
• Always delivering best in class service to establish customer experience excellence
• Flexibility of day to day tasks to best support the branch.

What we offer

• Pension
• 22 days annual leave
• Genuine career progression
• Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future.