General Assistant PT

Nova Leisure Ltd; Norwich; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Genuine career progression

Access to a 24 hour Employee Assistant

Job summary

LKQ Euro Car Parts in Norwich is seeking a Retail Operative to support our branch by picking parts in the warehouse, serving customers at the counter, and delivering parts to customers. You will help maintain high standards and safety practices while working as part of the Fleet team to deliver excellent service.

The role requires good communication, flexibility and a proactive approach to customer care to help the branch grow and meet service levels.

Qualifications

• Excellent communication with customers and colleagues.
• Ability to use technology for fleet checks and uphold safety culture.
• High focus, energy and drive to perform.
• Flexibility to manage varied day-to-day tasks.

Responsibilities

• Deliver a safety-first culture with the customer at heart.
• Work to achieve balanced performance against key KPIs and goals.
• Keep branch operationally efficient with proper controls.
• Collaborate as part of the Fleet team with a customer-first attitude.
• Ensure colleagues maintain safety-first culture at all times.
• Improve returns, credits and warranty processes to enhance CX.
• Support the retail counter to meet best-in-class standards.
• Manage pick-to-manifest times to meet SLAs.
• Assist deliveries when required to support growth and service levels.
• Maintain best-in-class service to cement customer excellence.

Skills

Communication skills

Fleet checks

Customer service orientation

Safety culture

Flexibility

Attention to detail

Job description

As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.

Why work for LKQ

We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy worklife balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.

Key Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience
• Working as a member of the Fleet team with a customer first attitude
• Ensuring colleagues are focused to deliver a safety first culture at all times
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
• Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
• Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs .
• Ensuring a best in class service is delivered at all times to cement customer excellence.

Skills and Experience

• Great communication skills demonstrate the ability to develop customer relationships.
• Be able to Utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
• High levels of focus, energy and drive
• Good business acumen
• Always delivering best in class service to establish customer experience excellence
• Flexibility of day to day tasks to best support the branch.

What we offer

• Pension
• 22 days annual leave
• Genuine career progression
• Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future.

innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future.