Flexible Retail Operations & Customer Service Associate

Nova Leisure Ltd; Chester; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Career progression

Employee Assistance Programme

Job summary

LKQ Euro Car Parts is seeking a Retail Operative to play a key role in serving customers at the retail counter and supporting warehouse and delivery activities. You will work to uphold safety, accuracy and high service standards across the branch.

You will contribute to strong KPI performance while delivering a best-in-class customer experience and supporting continuous improvement across returns, credits, and warranty processes. This role offers stability and clear career progression.

Responsibilities

• Deliver a safe, customer‑first experience in every interaction.
• Support retail counters and warehouse tasks to keep the branch efficient.
• Process returns, credits and warranties to smooth the customer journey.
• Assist with branch deliveries and ensure service levels are met.

Skills

Communication skills

Fleet safety

Customer service

Flexibility

Business acumen

Job description

LKQ Euro Car Parts is seeking a Retail Operative to play a key role in serving customers at the retail counter and supporting warehouse and delivery activities. You will work to uphold safety, accuracy and high service standards across the branch.

You will contribute to strong KPI performance while delivering a best-in-class customer experience and supporting continuous improvement across returns, credits, and warranty processes. This role offers stability and clear career progression.