Retail Officer

Barbarianfm; Exeter; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

Barbarian Facilities Management is recruiting a Retail Officer to protect people, stock and property at retail premises in Exeter. You will be the visible, friendly face of security on the shop floor, deterring theft and helping customers and colleagues feel safe.

The role requires reliable, punctual and presentable candidates with good communication and customer-service skills. You must have the right to work in the UK, and SIA badge holders are welcome to add their badge number in the

Qualifications

• Punctual and reliable with a presentable appearance.
• Strong customer service orientation and communication.
• Ability to stand for long periods and stay alert on shop floor.
• Right to work in the UK.
• SIA badge holders can add badge number on application.

Responsibilities

• Patrol the shop floor and entrances, deterring theft and anti-social behaviour.
• Greet customers and handle queries politely and professionally.
• Monitor high-risk areas and report suspicious activity.
• De-escalate conflict calmly and report incidents accurately.
• Complete logs and reports at the end of each shift.

Skills

Punctuality

Customer service

Communication

Stamina

Job description

Job type Full-time

Location Exeter, England

About the role

Barbarian Facilities Management is recruiting a Retail Officer to protect people, stock and property at retail premises in Exeter. You will be the visible, friendly face of security on the shop floor, deterring theft and helping customers and colleagues feel safe.

Responsibilities

• Patrol the shop floor and entrances, deterring theft and anti-social behaviour
• Greet customers and handle queries politely and professionally
• Monitor high-risk areas and report suspicious activity
• De-escalate conflict calmly and report incidents accurately
• Complete clear logs and reports at the end of each shift

What we are looking for

• Reliable, punctual and presentable
• Good communication and customer-service skills
• Comfortable being on your feet for a full shift
• Right to work in the UK
• If you hold an SIA badge, please add the number on your application