Motor Claims Handler

AXA UK; Bolton; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

AXA UK is recruiting a Motor Claims Handler for our Commercial Claims team in Bolton. You will manage motor claim portfolios, investigate liability decisions, and communicate outcomes clearly to brokers and customers.

We operate a hybrid model with training and onboarding at our Bolton office and a gradual transition to flexible, home-and-office work. Strong customer focus and phone skills are essential for success in this busy role.

Qualifications

• Claims handling experience is essential, preferably motor or property.
• Strong negotiation skills and tactical approach.
• Confident when speaking on the phone while using a computer.
• Positive, can-do attitude with a customer-focused mindset.
• Excellent listening skills.

Responsibilities

• Manage a portfolio of motor claims.
• Investigate claims to determine policy and liability.
• Communicate decisions clearly to all parties.
• Suggest and apply best claims management methods, such as MOJ or Credit Hire, for cost-effective settlements.
• Build and maintain broker relationships.
• Identify potential fraud and refer suspicious claims for investigation.
• Update systems accurately with information.
• Provide excellent customer service, treating customers fairly.

Skills

Claims handling

Negotiation

Phone communication

Customer focus

Active listening

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.

Job overview:

We’re excited to offer great opportunities for Motor Claims Handlers to join our lively Commercial Claims team in Bolton. In this role, you'll be part of a busy, friendly environment, helping customers over the phone with their questions and managing your own caseload of motor claims. We’re looking for someone with excellent communication skills and a knack for building strong, trustworthy relationships. If you’re someone who loves going the extra mile for customers, takes a proactive approach, and uses all resources to get the best results, we’d love to hear from you!

Key responsibilities:

• Manage a portfolio of motor claims.
• Investigate claims to make appropriate policy and legal liability decisions.
• Communicate decisions to relevant parties, ensuring transparency and understanding.
• Suggest and implement the best claims management methods, such as MOJ, Credit Hire, and current case law, to achieve a cost-effective settlement.
• Build and maintain strong broker relationships.
• Identify potential fraud and refer suspicious claims for investigation.
• Update systems accurately with information.
• Provide excellent customer service, treating customers fairly.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026. Away from home means attending the office, visiting clients or attending industry events.

Working hours & shift pattern:

You’ll work full time, 35 hours per week, Monday to Friday (9am-5pm). There are no evenings or weekend work.

Induction & training:

Induction Date: Mid-October

You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role.When you start, you’ll join an academy that will give you 12 weeks’ dedicated training to ensure you are fully supported which will be delivered onsite at our Bolton office. Once you demonstrate competency in your role, you’ll then transition to a hybrid way of working. Monday will be your team day in the office, with your second day being flexible.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

Your skills & experience:

• Claims handling experience is essential (preferably within motor or property).
• Sound negotiation skills and use of tactics in managing claims.
• Confident communicating over the phone whilst using computers simultaneously.
• A positive, can-do attitude with a strong customer focus.
• Excellent listening skills.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.