Retail Manager - Edinburgh (opens in new tab)

Nestle SA; City of Edinburgh; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Complimentary Nespresso coffee machine

Monthly capsule allowance

25 days holiday entitlement with bank

Job summary

Nestlé Edinburgh Boutique is seeking an inspiring Retail Manager to lead the team and drive commercial outcomes while delivering exceptional customer experiences. You will shape the boutique strategy to meet KPIs, engage with customers, and champion the Nespresso brand in a luxury environment.

As a strong leader, you will develop your team, manage scheduling, and execute local events to boost brand awareness while ensuring safe and compliant daily operations across the boutique.

Qualifications

• Proven retail leadership experience, ideally within a luxury environment.
• Ability to manage teams at pace with a passion on customer centric experiences.
• Solid understanding of HR best practice and employee relations.

Responsibilities

• Translate the boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team.
• Develop and execute a strategic plan aligned to wider business goals with stakeholders.
• Align employee work schedules with sales plans for proper floor coverage.
• Role model outstanding service and best-in-class customer experience in every interaction.
• Support and develop a team to be the best they can be, leading by example.
• Deliver a local calendar of events to drive brand awareness and engage customers.
• Ensure the boutique operates safely and compliantly day-to-day.

Skills

Retail leadership

Customer-centric service

HR best practices

Stakeholder communication

Job description

• Complimentary Nespresso coffee machine and monthly capsule allowance
• 25 days holiday entitlement with bank holidays on top
• A focus on personal development and growth

This is a full-timepermanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let it stop you from applying.

We are recruiting for an inspiring, passionate and visionary Retail Manager to lead the Nespresso Edinburgh Team. You will lead the boutique to successfully achieve its commercial objectives, identifying opportunities to optimise the boutique’s success, ensuring the commercial deliverables and KPI’s are achieved.

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving. We are a B Corp certified company and committed toReducing, Reusing and Recycling: making coffee a force for good.

Your impact

Ultimately, you will be responsible for the entire daily operations of the boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction.

Your other key responsibilities will include:

• Translate the boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team to achieve.
• Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
• Align employee work schedules with sales plans to ensure appropriate floor coverage.
• Role model and develop a culture of outstanding service and best in class customer experience, ensuring every customer interaction is elevated.
• Advocate the importance of being a passionate Nespresso brand ambassador.
• Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
• Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base. Think new product launches and more!
• Ensure the boutique is working in a safe and compliant way throughout the day-to-day operations.

Your ingredients for success

To be successful in this role you will have proven retail leadership experience, ideally within a luxury environment. You will be accustomed to managing teams at pace with a passion on customer centric experiences.

Other key attributes include:

• Supporting people to develop coupled with a solid understand of HR best practice and management of employee relations cases.
• The ability to rapidly build great working relationships with your customer base and be comfortable to support and challenge where needed.
• Experience of making strategic decisions and action planning to drive the right results.
• Exceptional communication and interpersonal skills.

We’ll be considering candidates as they apply and will occasionally close job advertisements early in the event we receive sufficient applicants,

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!