Retail Assistant Manager - Bluewater (opens in new tab)

Nestlé S.A.; Worcester Park Estate; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Up to 10% annual bonus

Complimentary Nespresso machine and 1,

monthly capsule allowance

25 days holiday entitlement with bank

development and growth focus

Job summary

Nestlé S.A. in Bluewater is seeking a proactive Assistant Manager for the boutique, full-time (40 hours per week). You will drive sales and premium customer experiences in a luxury environment, guiding a small team to deliver excellent service.

The role emphasizes coaching, staff development, and ensuring boutique performance, with a focus on customer satisfaction and effective store operations. Nestlé values sustainability and exceptional guest experiences.

Qualifications

• Previous Assistant Manager or supervisory shop floor experience in retail.
• Experience in luxury retail is preferred.
• Strong focus on delivering premium customer service.
• Ability to coach and mentor sales staff.
• Understanding of retail competition and environment.

Responsibilities

• Attain boutique sales targets through premium customer experience.
• Perform shop floor observations and coach the team.
• Deliver high standard of customer service and handle escalated complaints.
• Lead training sessions and HR-related processes support.
• Contribute to internal control and ad hoc audits.

Skills

Customer service

Team leadership

Sales targets

Coaching & mentoring

Retail operations

Job description

Business Area: Nespresso Retail
Location: Bluewater Shopping Centre, Greenhithe

Salary: £35,065 per annum

Some of our fantastic benefits

• Up to 10% annual bonus
• Complimentary Nespresso machine and monthly allowance of capsules
• 25 days holiday entitlement with bank holidays on top
• A focus on personal development and growth

We are looking for a proactive and commercially driven Assistant Manager to join our boutique inBluewater on a full-time basis (40 hours a week).

Nespressois a name synonymous with luxury,innovationand sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.We are a B Corp certified company and committed toReducing, Reusing and Recycling: making coffee a force for good .

Your impact

Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Your other key responsibilities will include:

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and everyday coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.
• Leading on ad hoc audits.
• Supporting with HR processes

Your ingredients for success

To be successful in this role you will already have previous Assistant Manager or supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill‑set.

Other key attributes include:

• A proven track record of delivering exceptional customer service.
• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
• The ability to maintain and support a positive and collaborative team culture.
• Experience in supporting with employee relations cases.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.