Retail Assistant Manager - Bluewater

Nestlé S.A.; Dartford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Up to 10% annual bonus

Complimentary Nespresso machine and月ly

25 days holiday entitlement + bank hol

Focus on personal development

Job summary

Nestlé S.A. operates a boutique at Bluewater Shopping Centre, West Dartford, seeking an Assistant Manager to join the team on a full-time basis (40 hours per week). The role offers a salary of £35,065 per annum and benefits including up to 10% annual bonus and a monthly capsule allowance.

You will drive premium customer experience, help achieve boutique sales targets, coach Sales Assistants, and support HR processes while upholding luxury standards and Nestlé’s sustainability commitments.

Qualifications

• Previous Assistant Manager or supervisory shop floor experience in retail.
• Luxury retail background preferred, but candidates from other industries with relevant skills will be considered.
• Strong customer service mindset and sales-driven approach.

Responsibilities

• Achieve boutique sales targets through premium customer experience.
• Provide coaching and feedback to team; deliver training sessions.
• Maintain high standards of customer service and store presentation.
• Lead HR-related tasks and assist with employee relations as needed.
• Monitor internal controls and support with audits.
• Manage and resolve escalated customer complaints.

Skills

Customer service

Coaching/mentoring

Team leadership

Sales focus

Job description

Business Area: Nespresso Retail
Location: Bluewater Shopping Centre, Greenhithe

Salary: £35,065 per annum

Some of our fantastic benefits

• Up to 10% annual bonus
• Complimentary Nespresso machine and monthly allowance of capsules
• 25 days holiday entitlement with bank holidays on top
• A focus on personal development and growth

We are looking for a proactive and commercially driven Assistant Manager to join our boutique inBluewater on a full-time basis (40 hours a week).

Nespressois a name synonymous with luxury,innovationand sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee - just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.We are a B Corp certified company and committed toReducing, Reusing and Recycling: making coffee a force for good .

Your impact

Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Your other key responsibilities will include:

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and everyday coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.
• Leading on ad hoc audits.
• Supporting with HR processes

Your ingredients for success

To be successful in this role you will already have previous Assistant Manager or supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.

Other key attributes include:

• A proven track record of delivering exceptional customer service.
• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
• The ability to maintain and support a positive and collaborative team culture.
• Experience in supporting with employee relations cases.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.