Retail Manager

Technogym S.p.A.; Royal Leamington Spa; On-site; GBP 45,000 - 65,000; Full time

Job summary

Technogym S.p.A. is seeking an experienced Retail Manager to lead our Harrods concession and Mayfair boutique. You will drive sales growth, manage premium customer experiences, and translate data into action to elevate performance across two iconic locations.

You will head a high-performing team, nurture client relationships, and ensure impeccable brand standards while coordinating with marketing and internal partners to deliver results and exceptional service in a fast-paced luxury environment.

Qualifications

• 8+ years’ experience as a Store Manager in premium luxury retail.
• Strong record of delivering sales targets and improving commercial performance.
• Excellent team leadership and organisational skills.

Responsibilities

• Drive sales growth, profitability and targets across two flagship locations (Harrods & Mayfair).
• Analyse sales trends and customer behaviour to maximise performance.
• Develop and implement action plans to increase revenue and margins.
• Monitor KPIs and address performance gaps proactively.
• Lead, coach, and develop a high-performing team with exceptional customer engagement.
• Build strong client relationships to generate repeat business and referrals.
• Ensure retail and brand standards are consistently met.
• Oversee sales pipeline, customer journey, and after-sales experience.
• Maintain product knowledge, visual merchandising, and showroom presentation.
• Manage daily retail operations, stock, reporting, and stakeholder relationships.

Skills

Store Management

Sales Target Achievement

Team Leadership

CRM Experience

Tools

Salesforce

SAP

Job description

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health . By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO ! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are seeking an experienced and commercially driven Retail Manager to lead our retail operation in our prestigious Harrods concession and flagship Mayfair boutique, drive sales performance, and deliver an exceptional customer experience. This is a fantastic opportunity for a results-oriented leader with strong analytical, reporting, and commercial management skills who can translate data into action and inspire high-performing teams.

You’ll lead talented teams, deliver exceptional customer experiences, and drive sales growth and commercial performance across premium locations, all while representing a global brand that continues to shape the future of wellness.

Ideal for an experienced retail leader who enjoys combining people, performance, clienteling and premium customer service in a fast-paced environment.

The role will report directly into the Home Sales Director and will be based across two locations; Harrods, Knightsbridge and One Berkeley Street, Mayfair and would therefore be suitable for someone London based, or within an easy commutable distance.

Your Impact

Your key responsibilities will entail:

• Drive sales growth, profitability and achievement of business targets across both locations;
• Analyse sales trends, customer behaviour, and market opportunities to maximise commercial performance;
• Develop and implement action plans to increase revenue, improve margins, and optimise store productivity;
• Monitor KPIs and take proactive steps to address performance gaps;
• Lead, coach, and develop a high-performing team, ensuring exceptional customer engagement and service;
• Build strong client relationships to generate repeat business, referrals, and maximise sales opportunities;
• Ensure exceptional and consistent retail and brand standards are adhered to;
• Oversee the sales pipeline, customer journey, and after-sales experience to ensure seamless execution;
• Maintain outstanding product knowledge, brand standards, visual merchandising, and showroom presentation;
• Manage daily retail operations, stock, reporting, and stakeholder relationships, including key partnerships with Harrods and internal teams;
• Monitor retail performance against forecasts and budgets, identifying risks and opportunities;
• Produce accurate weekly, monthly, and quarterly performance reports;
• Collaborate with marketing to deliver events, activations, and local business development initiatives.

About You

You are passionate about wellness, enthusiastic and proactive, while also down-to-earth and ethical. You have a passion for design, luxury goods, fashion, Made in Italy, art, working out and a healthy lifestyle.

Additionally, you will bring:

• 8+ years’ experience as a Store Manager in a premium luxury retail environment, preferably in the design field or working with luxury products, ideally across multiple locations;
• A strong record of delivering sales targets and improving commercial performance;
• Excellent team leadership, coaching and organisational skills;
• Ability to create and leverage networks by cultivating key relationships within the industry;
• Excellent clienteling, relationship-building and exceptional skills at managing high-value, discerning clients;
• Ability to think strategically and the ability to work effectively across departments;
• Experience using CRM systems and managing sales pipelines, forecasts and order backlogs, (Salesforce, SAP are advantageous);
• A proactive, hands-on approach and the ability to work effectively across departments;
• A passion for wellness, fitness and the Technogym brand.

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company.

We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true