Retail Manager

Technogym; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Technogym seeks an experienced Retail Manager to lead our Harrods concession and Mayfair boutique in London. You will drive sales growth, coach high-performing teams, and deliver an exceptional customer experience across premium locations.

The role reports to the Home Sales Director and requires a results-oriented leader with strong analytical and commercial management skills. You’ll manage stock, reporting, and stakeholder relationships with Harrods and internal teams, ensuring outstanding

Qualifications

• 8+ years’ experience as a Store Manager in premium luxury retail.
• Proven track record of delivering sales targets and improving performance.
• Strong leadership, coaching and organisational skills.
• Experience with CRM systems; Salesforce and SAP advantageous.

Responsibilities

• Drive sales growth, profitability and achievement of targets across Harrods and Mayfair locations.
• Analyse sales trends, customer behaviour and market opportunities to maximise performance.
• Develop and implement action plans to increase revenue, margins and store productivity.
• Monitor KPIs and address performance gaps proactively.
• Lead, coach and develop a high-performing team delivering exceptional customer engagement.
• Build strong client relationships to generate repeat business and referrals.
• Ensure consistent retail and brand standards are maintained across locations.
• Oversee the sales pipeline, customer journey and after-sales experience.

Skills

Store management

Leadership

Clienteling

Sales forecasting

Premium luxury retail

CRM systems

Tools

Salesforce

SAP

Job description

Our Company

Technogym inspires

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are seeking an experienced and commercially driven Retail Manager to lead our retail operation in our prestigious Harrods concession and flagship Mayfair boutique, drive sales performance, and deliver an exceptional customer experience. This is a fantastic opportunity for a results-oriented leader with strong analytical, reporting, and commercial management skills who can translate data into action and inspire high-performing teams.

You’ll lead talented teams, deliver exceptional customer experiences, and drive sales growth and commercial performance across premium locations, all while representing a global brand that continues to shape the future of wellness.

Ideal for an experienced retail leader who enjoys combining people, performance, clienteling and premium customer service in a fast-paced environment.

The role will report directly into the Home Sales Director and will be based across two locations; Harrods, Knightsbridge and One Berkeley Street, Mayfair and would therefore be suitable for someone London based, or within an easy commutable distance.

Your Key Responsibilities Will Entail

• Drive sales growth, profitability and achievement of business targets across both locations;
• Analyse sales trends, customer behaviour, and market opportunities to maximise commercial performance;
• Develop and implement action plans to increase revenue, improve margins, and optimise store productivity;
• Monitor KPIs and take proactive steps to address performance gaps;
• Lead, coach, and develop a high-performing team, ensuring exceptional customer engagement and service;
• Build strong client relationships to generate repeat business, referrals, and maximise sales opportunities;
• Ensure exceptional and consistent retail and brand standards are adhered to;
• Oversee the sales pipeline, customer journey, and after-sales experience to ensure seamless execution;
• Maintain outstanding product knowledge, brand standards, visual merchandising, and showroom presentation;
• Manage daily retail operations, stock, reporting, and stakeholder relationships, including key partnerships with Harrods and internal teams;
• Monitor retail performance against forecasts and budgets, identifying risks and opportunities;
• Produce accurate weekly, monthly, and quarterly performance reports;
• Collaborate with marketing to deliver events, activations, and local business development initiatives.

About You

You are passionate about wellness, enthusiastic and proactive, while also down-to-earth and ethical. You have a passion for design, luxury goods, fashion, Made in Italy, art, working out and a healthy lifestyle.

Additionally, You Will Bring

• 8+ years’ experience as a Store Manager in a premium luxury retail environment, preferably in the design field or working with luxury products, ideally across multiple locations;
• A strong record of delivering sales targets and improving commercial performance;
• Excellent team leadership, coaching and organisational skills;
• Ability to create and leverage networks by cultivating key relationships within the industry;
• Excellent clienteling, relationship-building and exceptional skills at managing high-value, discerning clients;
• Ability to think strategically and the ability to work effectively across departments;
• Experience using CRM systems and managing sales pipelines, forecasts and order backlogs, (Salesforce, SAP are advantageous);
• A proactive, hands-on approach and the ability to work effectively across departments;
• A passion for wellness, fitness and the Technogym brand.

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true