Online Client Advisor (Hospitality & Residential)

Technogym S.p.A.; Bracknell; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fitness solutions company in Bracknell seeks an Online Client Advisor specializing in Hospitality & Residential sectors. The role involves managing client communications via phone, chat, and email while achieving sales targets. Ideal candidates are passionate about wellness and have sales experience, ideally in hospitality. Strong communication and CRM skills are also essential. Join a company dedicated to promoting a healthier lifestyle through innovative fitness solutions.

Qualifications

• Previous software sales experience highly desirable.
• Knowledge of fitness, performance, health and product use.
• Proficient in social media and IT skills.

Responsibilities

• Achieve and over-achieve inside sales targets.
• Manage inbound and proactive outbound calls.
• Provide customers with CAD visuals of their spaces and solutions.

Skills

Sales experience

Excellent communication skills

CRM management

Customer relations skills

Passion for fitness and wellness

Tools

Salesforce

Job description

Online Client Advisor (Hospitality & Residential)

Location: Bracknell, BRC, GB

Type of contract: Permanent Employee

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for an energetic and results-oriented Sales Executive to join Troy and the team out of our UK Headquarters in Bracknell, Berkshire. You will play a key role in increasing our profitability and sales revenue by delivering a seamless sales experience within the Hospitality & Residential market; managing client interactions via phone, chat, and email.

As an Online Client Advisor, your outreach will involve sharing our brand ethos, demonstrating a understanding of the clientele's brand and needs, developing and presenting the appropriate solutions, addressing any concerns, and closing the sale (referring onto the field sales team where appropriate) whilst ensuring a personalised and supportive purchasing experience. You will work closely and collaboratively with the field sales team to ensure the best possible result and will handle all requests from new and/or existing customers; following up on leads from marketing campaigns.

In the Hospitality & Residential sector, we are luxury and prestige. Our collective mission is to deliver a healthier planet through healthier people. Our salespeople are consultative and sell through value and storytelling; assured by our brand, quality, innovation and Total Wellness Solutions. Teamwork and relationships are key to delivery.

Your Impact

To be successful in this role you will be results-driven, accountable, innovative, curious, collaborative and have the entrepreneurial mentality - of course underpinned by a passion for fitness, wellness and sports. If you would like to work for a business leading the way in Wellness, with an immersive ethos and vision, incredibly passionate people, and products and solutions you can truly buy in to, then please read on and see how you can make a successful addition to our team.

• Achieve and over‑achieve inside sales targets
• Deliver a premium level of customer satisfaction, demonstrating a clear understanding of their needs, offering the right solution to both them and their customers
• Manage inbound calls whilst creating proactive outbound calls to generate new business opportunities for either direct or indirect sales
• Schedule visits with your field sales colleagues where the customers needs are best placed within these areas
• Keep up‑to‑date as a product and solutions expert, being a credible Technogym Ambassador
• Maximise outbound call campaigns
• Manage and maintain ongoing opportunities to ensure the correct support for each order whilst keeping the wider business informed
• Collect and share adequate market feedback with relevant departments
• Manage and profile the CRM Database to ensure information is accurate and up to date (knowledge of Salesforce is a plus)
• Oversee the process from order to installation and payment to ensure sound execution of the sale
• Provide customers with CAD visuals of their spaces and solutions (full training provided)

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to‑earth and ethical. You are a driven and consultative salesperson with excellent communication skills and strong teamwork. You are cool‑temper‑ed and able to handle rejection.

• Knowledge of the steps within the sales process – previous software sales experience highly desirable
• Previous experience selling into the hospitality/residential sector would be advantageous
• CRM and pipeline management
• Exceptional customer relations (oral and written)
• Knowledge of fitness, performance, health and product use
• Communication, active listening and remote presentation skills
• Social media, IT proficiency and digital skills
• Integrity and humility
• Hunger and drive
• Passion and optimism
• Team player and collaborative
• Independent and organised
• Curious problem solver
• Results driven, "Refuse to Lose" mentality
• Loves Technogym products
• Passion for sport, fitness and wellness

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.