Retail Manager

JR United Kingdom; Rochester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading restaurant chain as a Restaurant General Manager, where you'll lead a dynamic team and ensure exceptional guest experiences. This role involves driving performance, managing operations, and fostering a positive workplace culture. KFC values individuality and offers a supportive environment for all employees.

Benefits

Quarterly BONUS

Extra holiday

Free chicken & chips every shift

Gym discounts

200+ high street perks & cashback

Wellbeing support

Qualifications

• Experience in managing teams and driving performance.
• Ability to handle tough conversations and create a positive culture.
• Strong operational management skills.

Responsibilities

• Lead the restaurant and drive performance goals.
• Train and motivate the team to exceed standards.
• Manage operations efficiently and maintain compliance.

Skills

Leadership

Team Building

Operational Efficiency

Job description

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Restaurant General Manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve been doing it since 1939, when the idea of finger lickin’ good chicken first came to our Colonel’s mind. Today, we serve over 1000 communities across the UK and Ireland, bringing the grit, pride, and iconic reputation that started in Kentucky all those years ago.

People who are original, individual, and fresh. We come to work to be ourselves and to make something of ourselves. We bring the graft and the laughs every day — building our own community as we serve our original recipe chicken to the ones we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we only ask one thing: that you be you. Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.

What will you spend your time doing?

• Lead like you mean it. Take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
• Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
• Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
• Keep it tight. Stay on top of admin — rosters, stock, reporting — so everything runs smoothly behind the scenes.
• Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.

What we'd love from you:

• You lead from the front. You’ve managed teams before and know how to bring out the best in people.
• You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
• You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.

See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.

What’s in it for you:

We offer benefits that make your life a little easier because we know the juggle is real.

• Pay rate:
• Quarterly BONUS that rewards the hustle
• Extra holiday — more time to recharge
• Free chicken & chips every shift
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that actually helps

KFC for everyone:

Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us or are trying to.

Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.

If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.

Ready?

We hope so. If you’re ready to be part of our community, now’s the time to apply.

Worried you aren’t ticking all the boxes? Don’t be — we’d still love to hear from you.