Retail Assistant Manager - Covent Garden

Nestlé SA; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Nestlé SA is seeking a Retail Assistant Manager for their boutique in Covent Garden. The role focuses on achieving sales targets through exceptional customer service and team leadership. Candidates should possess supervisory experience and a passion for delivering a premium customer experience.

Benefits

Competitive pension

Up to 10% bonus

25 days holiday

Excellent training opportunities

Qualifications

• Previous supervisory shop floor experience in retail.
• Proven track record of delivering exceptional customer service.
• Strong understanding of the retail and competitive environment.

Responsibilities

• Completing shop floor observations and providing feedback.
• Delivering a high standard of customer service.
• Facilitating team training sessions.

Skills

Customer Service

Communication

Team Collaboration

Job description

Retail Assistant Manager - Covent Garden

Competitive Salary + Potential Bonus + Excellent Benefits

Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual flexible working needs. Don’t let this stop you from applying.

Position Summary

We’re looking for a proactive and commercially driven Retail Supervisor to join our boutique in the beautiful location of Covent Garden. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees, and our year-on-year growth is a testament to the quality of our offering. Our goal is to be seen as the most indulgent coffee brand, offering the highest quality coffees for both ‘In Home’ and ‘Out Of Home’ consumers.

A day in the life of a Retail Supervisor …

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Managing and resolving escalated complaints.
• Monitoring and leading internal control processes.
• Leading ad hoc audits.

What will make you successful?

Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated, and irresistible. We want every customer to have a premium experience, and you’ll have the passion and panache to provide exactly that. You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service-oriented sales, promoting our unique brand experience.

We’re looking for confident and charismatic individuals who can deliver exceptional customer service using strong communication and interpersonal skills, and who can demonstrate:

• Previous supervisory shop floor experience in retail.
• A proven track record of delivering exceptional customer service.
• A strong understanding of the retail and competitive environment in which Nespresso operates.
• Enthusiasm to coach, train, and mentor Sales Assistants within your boutique.
• Maintain and support a positive and collaborative team culture.

In return, as part of Nestlé SA, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package, including a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.

We will consider candidates as they apply, and occasionally close job advertisements early if we receive sufficient applicants. So, please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. We embrace diversity and give everyone the chance to be their best. We strongly encourage applications from people of all gender identities, ethnic backgrounds, individuals with disabilities, and members of the LGBT+ community. If we can do anything to accommodate your participation in the application process, please let us know. We pride ourselves on fostering inclusion and diversity through our Colleague Networks, which represent different experiences and communities committed to creating a sense of belonging for all. Learn more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé

We are committed to equal opportunity and may collect relevant data during the application process for monitoring purposes. Be yourself; everyone else is taken!