Retail Manager

Glasgow Culture and Sport; Heathfield; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading conservation organization seeks a Retail Manager for its shop at The Lodge, Sandy. This role involves leading a team to maximize shop potential, ensuring excellent customer service, and managing retail operations. The ideal candidate will have a strong retail background, financial acumen, and the ability to lead high-performing teams. This full-time position requires weekend work and offers a competitive salary with benefits.

Benefits

Pension Scheme

Life Assurance Scheme

26 days' Annual Leave

Qualifications

• Proven track record of managing a successful retail store.
• Experience managing and delivering targets and KPIs for a retail business.

Responsibilities

• Achieve key targets and lead staff in delivering great customer service.
• Complete trading reports, conduct stock takes, and maintain displays.

Skills

Customer Service

Financial Acumen

Leadership

Problem Solving

Education

Relevant Industry Qualification

Tools

MS Excel

MS Word

Job description

Reference: MAY20258518

Location: RSPB UKHQ - The Lodge, Sandy SG19

Salary: £27,123.00 - £28,956.00 Per Annum

Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

We are looking for an excellent team player to join us as Retail Manager at The Lodge, Sandy. This shop is one of our leading retail outlets, based at the UK HQ of RSPB, set in the reserve and gardens, by the cafe and play area, with 60k visitors p.a. Offering a wide range of high-quality bird food, telescopes and binoculars, and a large gift range, the shop stocks something for everyone.

You need to be enthusiastic and highly self-motivated, with a strong retail and customer service background to manage the shop and retail team to maximise the potential of the shop and drive income to support the charitable work of the RSPB.

What's the role about?

The focus of the role is to achieve key targets, lead staff and volunteers in delivering great customer service, and ensure customers have the best experience possible. You will help complete trading reports, conduct stock takes, maintain displays, process deliveries, operate tills and carry out banking responsibilities, and respond to visitor enquiries in a friendly professional manner.

Essential Skills, Knowledge And Experience

• Relevant industry recognised qualification, or relevant experience
• Financial acumen with an understanding of financial data and management of budgets
• A sound working knowledge of MS applications, including Excel and Word
• Knowledge of stock management, merchandising principles and a sound understanding of systems and procedures necessary to run a commercial retail operation
• Results focussed with the ability to lead effective, high performing teams
• Strong resource planning with effective allocation of teams and product
• The ability to plan and prioritise tasks
• Effective in responding to customer and colleagues needs and feedback, delivering an exemplar customer service experience
• Solutions focussed with the ability to effectively resolve problem
• Proven track record of managing a successful retail store
• Experience of managing and delivering targets and KPIs for a retail business
  
  

Desirable Experience

• Experience of working within a charity
  
  

Additional Information

• This is a Full-Time role 37.5 hours per week.
• Weekend working will be required.
  
  

Closing date: 23:59, Sunday 8th June 2025

We are interviewing as we receive applications, so reserve the right to close the advert early, so please don't delay in making your application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on natures side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role iscovered bythe Rehabilitation of Offenders Act 1974.

This role isnoteligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

In order to apply you will be required to upload a CV and complete an application form where you will have the opportunity to explain how you meet the criteria set above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.