Retail Manager

Royal Hospital Chelsea Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Royal Hospital Chelsea Group is seeking a full-time Retail Manager to oversee the operations of their shop and Post Office in London. The role involves leading a small team, driving sales through excellent customer service, and managing product ranges.

Applicants should have proven retail management experience and confidence in using EPOS systems. The job supports the Chelsea Pensioners and plays a vital role in preserving national heritage. Candidates will work a 41-hour week on a rota, including weekends.

Qualifications

• Proven retail management experience.
• Confidence using an EPOS system.
• Practical, hands-on approach.

Responsibilities

• Manage day-to-day operations of the shop and Post Office.
• Deliver excellent customer service.
• Drive sales performance and develop product ranges.
• Oversee online shop and identify retail opportunities.
• Use EPOS and Horizon systems for sales control.

Skills

Retail management experience

EPOS system proficiency

Customer service

Job description

An exciting opportunity has arisen for a hands‑on Retail Manager to join the Royal Hospital Chelsea. Following the opening of our shop and Post Office within the beautifully restored Soane Stable Yard, we are now looking for an experienced and driven individual to take this offer forward and shape its future.

Founded in 1682, the Royal Hospital Chelsea is home to the iconic Chelsea Pensioners and sits at the heart of a community built on service, heritage and pride. With over 100,000 visitors each year, our Visitor, Outreach and Heritage Centre offer a unique retail environment with strong potential for growth.

This is a varied, hands‑on role where you will be actively involved in the day‑to‑day running of both the shop and Post Office. You will lead from the front, delivering excellent customer service while supporting and developing a small team of staff, Chelsea Pensioners and volunteers. Alongside operational responsibilities, you will play a key role in driving commercial performance through strong visual merchandising, effective stock control, product development and e‑commerce growth.

Key responsibilities include:

• Managing day‑to‑day operations of the shop and Post Office
• Delivering excellent customer service and supporting staff, pensioners and volunteers
• Driving sales performance and developing product ranges aligned to our audiences
• Overseeing online shop and identifying opportunities for pop‑up retail at major events
• Using EPOS and Horizon systems for sales and stock control

We are looking for someone who brings proven retail management experience, confidence using an EPOS system, a practical, sleeves‑rolled‑up approach and is comfortable working on the shop floor and at the Post Office counter. Full training will be provided on the Horizon system.

You will join a unique organisation where every role supports the Chelsea Pensioners and helps preserve an important part of national heritage. This is a full‑time, permanent role working 41 hours per week on a five‑out‑of‑seven‑day rota, including regular weekends and occasional evenings.

If you are ready to take the next step in your retail career and make your mark in a truly distinctive setting, we would love to hear from you. Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.