Retail Assistant

Chelsea Football Club; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Salary progression

Discounts

Pension & share

Regular training

Diversity & inclusion

Staff uniform

Job summary

Chelsea Football Club is hiring Sales Assistants to support our store with vibrant product displays and outstanding customer service. You will guide visitors, process purchases, and maintain stock integrity on matchdays and weekends.

Key duties include assisting guests, replenishing stock, and ensuring a smooth store experience. Prior retail or customer-service experience is a plus; a passion for Chelsea and sport helps you shine in a team-driven environment.

Qualifications

• Experience in customer service or retail is preferred.
• Basic maths knowledge for cash handling.
• Clear written and spoken English.
• Willing to work on weekends and matchdays.

Responsibilities

• Assist customers on the shop floor and at the cash register.
• Maintain visual presentation of Chelsea FC merchandise.
• Handle stock replenishment and shipping/receiving orders.
• Help prevent stock loss and support in a fast-paced environment.

Skills

Retail experience

Basic maths

English language

Weekend shifts

Job description

Hours – Permanent, Full Time and Part Time positions available

About Us:

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!

About the Team:

We welcome visitors with a smile and show willingness to assist with any queries guests may have, whether they are looking for a particular item or giving advice on sizing – nothing is too much trouble, as guests should leave the store having had an excellent store experience that keeps them returning.

What We’re Looking For:

We are seeking Sales Assistants to support the store in achieving excellent visual presentation of the Chelsea Football Club merchandise and ensuring the consistent delivery of exceptional customer service to all visitors. You will be required to have knowledge of the shops floors, enabling guests to be ushered in the right direction, along with processing of any purchases at the cash register. Stock replenishments and shipping/receiving orders will also be part of your duties whilst in store, whilst ensuring proactive measures to prevent stock loss.

Must Haves/qualified by demonstratable experience to the level required:

• A passion for Chelsea and/or love for sport.
• Basic maths knowledge (addition, subtraction, multiplication and division).
• Ability to communicate in English both verbally and in writing.
• Willing to work on a shift basis, as well as weekends/matchdays.

Nice to Haves:

• Experience within Customer Service and/or Retail.
• Able to accomplish multiple tasks in a fast-paced environment.
• Able to work effectively with others in a team-oriented environment and provide excellent customer service.
• Experience with multi-tasking in a fast paced environment.
• Ability to work within a team orientated environment effectively.

What We Offer:

• Attractive salary that evolves with the market and experience.
• Online and in-store employee discounts.
• Benefits package, Pension & Share scheme.
• Regular training on sales and products.
• A dynamic and motivating environment, which values diversity, equality and inclusion.
• Staff uniform to represent Chelsea Football Club

OUR EXPECTATIONS:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.