Retail Manager

Tiso Group; Glasgow; On-site; GBP 28,000 - 46,000; Full time

Benefits offered by this job

40% colleague discount

Bonus scheme

Health Shield cash back

Job summary

TISO Buchanan Street in Glasgow is seeking a Retail Manager to lead the performance of the flagship store and deliver an outstanding customer experience.

You will drive sales, profitability and team development, while maintaining visual standards and ensuring smooth store operations. A strong leader with a customer-first mindset and energy to work across core trading days will thrive in this role.

Qualifications

• Experience leading large retail teams or flagship environments.
• Proven track record of driving sales, profitability and KPIs.
• Excellent leadership and people development skills.
• Strong communication and organisational abilities.
• Customer-focused mindset with high service standards.

Responsibilities

• Lead, inspire and develop a high-performing retail team.
• Drive sales, profitability and key business objectives.
• Deliver an exceptional customer experience that reflects the Tiso brand.
• Foster a positive and engaging team culture.
• Maintain outstanding visual merchandising and store presentation standards.
• Ensure operational excellence and compliance across all areas of the store.
• Recruit, coach and develop colleagues to achieve their full potential.
• Analyse performance and implement actions to maximise opportunities.
• Build relationships across the business and supplier network.
• Work a 5 out of 7 day week; core trading days required.

Skills

Leadership

Sales growth

Customer service

People management

Communication

Organisation

Retail operations

Ambition

Job description

Eden Scott is delighted to be working with TISO, Scotland’s leading independent outdoor specialist retailer, supplying high-quality clothing, footwear, and equipment for outdoor activities.

While they operate standard high-street shops, Tiso is also well-known for its large, destination-style Outdoor Experience concept stores (such as their massive hubs in Leith, Glasgow, and Aviemore). These mega-stores act as adventure centers that include In-Store Cafes & Play Areas, Interactive Testing Zones and Climbing Walls.

They are now seeking a Retail Manager to join the team at Tiso Buchanan Street.

Their managers are central to driving the commercial performance of their stores and leading from the front to build the success of their store. This role would suit a talented and driven retail manager with a keen interest in the outdoors.

Key responsibilities of the role:

• Lead, inspire and develop a high-performing retail team
• Drive sales, profitability and key business objectives
• Deliver an exceptional customer experience that reflects the Tiso brand
• Foster a positive and engaging team culture
• Maintain outstanding visual merchandising and store presentation standards
• Ensure operational excellence and compliance across all areas of the store
• Recruit, coach and develop colleagues to achieve their full potential
• Analyse performance and implement actions to maximise commercial opportunities
• Build strong relationships across the wider business and supplier network
• You will work a 5 out of 7 day week - Sunday to Saturday. Working key trading days is essential.

Key skills and experience required:

• Previous experience managing within a large retail operation or flagship environment in a similar retail setting
• Strong commercial awareness and a track record of delivering performance
• Excellent leadership and people development skills
• The ability to motivate and inspire teams to achieve ambitious goals
• Outstanding communication and organisational skills
• A customer-first mindset and passion for delivering exceptional service
• Confidence working in a fast-paced and changing retail environment
• Driven and ambitious

This role offers an excellent competitive salary and benefits including:

• 40% colleague discount rate with constant access to Pro Deals from our suppliers
• Retail Manager Bonus Scheme
• Health Shield cash back healthcare scheme