Outlet Retail Manager

Vero HR Limited; Gateshead; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension plan

Life assurance at twice salary

Company product discounts

High street discounts

Virtual GP service

Employee assistance programme

Annual leave 25 days + bank holidays (

Job summary

Vero HR Limited is seeking a commercially minded Retail Manager to lead the Hotpoint Factory Outlet in Gateshead. You will own the day-to-day operations, drive sales growth, manage stock, and develop a small team, ensuring profitability and strong customer service.

You will oversee relationships with trade customers and the public, deliver local marketing, and maintain compliance, safety, and product demonstrations as you grow the outlet's commercial performance.

Qualifications

• Experience in retail management or a similar customer-facing sales environment.
• Commercial mindset with experience managing sales targets, KPIs and profitability.
• Strong leadership and the ability to motivate and develop a team.
• Excellent customer service and communication skills, with the ability to build trade and retail relationships.
• Proactive approach to sales, marketing and identifying growth opportunities.
• Good IT skills, particularly Microsoft Excel; SAP experience is advantageous.
• An understanding of digital sales and e-commerce would be beneficial.
• Hands-on approach and the physical capability to assist with handling and moving appliances.

Responsibilities

• Lead and develop a small team, driving sales targets, KPIs and margins.
• Build relationships with trade customers and the public to generate new business.
• Manage the outlet's P&L, budgets, pricing and operating costs.
• Oversee stock control, weekly stock counts, annual stock takes and SAP sales order processing.
• Coordinate weekly appliance deliveries, ensuring stock is checked, stored safely and organised efficiently.
• Support customers with product demonstrations, sales enquiries and loading appliances.
• Deliver local marketing and promotional activities to increase awareness and sales.
• Maintain legal compliance, accurate records and health and safety standards.

Skills

Retail management

Sales targets & KPIs

Leadership

Customer service

Communication

IT skills (Excel)

E-commerce understanding

Tools

SAP

Job description

We are the internal recruitment partner working with a leading global home appliance brand known for producing affordable, energy-efficient, and innovative household appliances.

We are looking for a commercially minded Retail Manager to lead the Hotpoint Factory Outlet in Gateshead. This is an exciting opportunity for an experienced retail professional to take ownership of a customer-facing outlet, drive sales growth and develop a small team.

The outlet sells refurbished and graded appliances to both trade customers and the public.

You will take responsibility for the day-to-day running of the outlet, overseeing sales performance, stock management, customer service and profitability. This role would suit someone who enjoys being hands‑on, developing new business opportunities and taking ownership of a store's commercial performance.

Responsibilities:

• Lead and develop a small team, driving sales targets, KPIs and margins.
• Build relationships with trade customers and the public to generate new business.
• Manage the outlet's P&L, budgets, pricing and operating costs.
• Oversee stock control, weekly stock counts, annual stock takes and SAP sales order processing.
• Coordinate weekly appliance deliveries, ensuring stock is checked, stored safely and organised efficiently.
• Support customers with product demonstrations, sales enquiries and loading appliances.
• Deliver local marketing and promotional activities to increase awareness and sales.
• Maintain legal compliance, accurate records and health and safety standards.

The successful candidate will be able to demonstrate the following:

• Experience in retail management or a similar customer-facing sales environment.
• A commercial mindset, with experience managing sales targets, KPIs and profitability.
• Strong leadership skills and the ability to motivate and develop a team.
• Excellent customer service and communication skills, with the ability to build trade and retail relationships.
• A proactive approach to sales, marketing and identifying growth opportunities.
• Good IT skills, particularly Microsoft Excel; SAP experience is advantageous.
• An understanding of digital sales and e-commerce would be beneficial.
• A hands‑on approach and the physical capability to assist with handling and moving appliances.

In return we are offering:

• Basic salary of up to £31,500 plus a 10% bonus linked to sales targets.
• 25 days' annual leave plus bank holidays, with the opportunity to earn up to five additional days each year
• Pension plan.
• Life assurance at twice your annual salary.
• Company product discounts.
• High street discounts and offers.
• Virtual GP service.
• Employee assistance programme.