Retail Manager

TN United Kingdom; Buckingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Manager to lead their London shops. This role focuses on driving sales and enhancing customer experiences through exceptional service and effective team leadership. The ideal candidate will possess a strong background in retail, with proven skills in budgeting and target setting. You will be responsible for creating attractive store displays and ensuring compliance with retail procedures. Join a forward-thinking organization that values your contributions and offers a generous benefits package, including annual leave and exclusive discounts.

Benefits

25 days annual leave (rising to 30)

Non-contributory pension plan with 15% employer contribution

Complimentary on-site lunch

20% off at Royal Collection Trust Shops

Free admission to locations

Exclusive discounts

Qualifications

• Experienced retail professional with a focus on driving sales.
• Proven experience in budgeting and exceeding sales goals.
• Strong leadership skills with experience in team development.

Responsibilities

• Collaborate to deliver excellent service at every visitor touchpoint.
• Guide and support your team to ensure customer satisfaction.
• Lead the preparation and delivery of seasonal shop displays.

Skills

Customer Service

Budgeting

Sales Target Setting

Leadership

Project Management

Numeracy

IT Proficiency

Creativity

Communication

Tools

Microsoft Outlook

Microsoft Word

Job description

The job description provided is comprehensive and well-structured, but it can be improved for clarity and readability by refining the formatting and removing some redundant or less relevant content. Here's a refined version:

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It's inspiring the team to deliver an exceptional customer experience

Royal Collection Trust's retail operations, including permanent and seasonal shops across The Official Residencies of His Majesty The King and a growing eCommerce platform, sell a wide range of giftware—from limited edition porcelain and jewelry to postcards and souvenirs. All proceeds are invested into the care and conservation of the Royal Collection.

Retail Manager, London Shops

As the multi-site Retail Manager, you will ensure sales are driven and optimized by leading a dedicated team to deliver an outstanding retail experience.

Key Responsibilities

• Collaborate with the wider Visitor Operations department to deliver excellent service at every touchpoint of the visitor journey.
• Guide, train, and support your team to thrive in their roles, ensuring every customer feels welcomed.
• Use data to set targets and budgets, manage stock levels, and implement attractive store displays in partnership with central teams.
• Lead the preparation and delivery of the summer garden shop, requiring strong project management skills.
• Ensure the safe operation of shop floors, overseeing compliance with retail procedures, stock movements, financial audits, and system usage.

Every day brings new challenges, from opening checks to exceeding budgets. You will be the driving force behind continuous improvement in our London Retail business.

About You

Essential Criteria:

• Experienced retail professional with a focus on driving sales through exceptional customer service and commercial acumen.
• Proven experience in budgeting, target setting, and exceeding sales goals in target-driven environments.
• Strong numeracy and IT skills, with proficiency in Outlook and Word.
• Creative in designing attractive displays and maintaining professional shop presentation.
• Adaptable, with good judgment and initiative, capable of working effectively under deadlines and changing circumstances.
• Leadership skills with experience in recruitment and team development.
• Excellent communication and relationship-building skills, with a collaborative approach.
• Passionate about creating memorable customer experiences.

We offer a generous benefits package to support your wellbeing, including 25 days of annual leave (rising to 30), a non-contributory pension plan with 15% employer contribution, complimentary on-site lunch, and various leave options. Enjoy 20% off at Royal Collection Trust Shops, free admission to our locations, and other exclusive discounts.