Retail Manager - Fragrance

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Retail Manager for their Fragrance department. This role is pivotal in delivering a premium service experience, focusing on proactive sales and nurturing talent within the team. As a leader, you will motivate and inspire your colleagues, ensuring operational excellence while adapting to the evolving needs of high-net-worth clients. Join a company that values individuality and authenticity, offering a supportive environment to foster your career growth. If you thrive in luxury retail and are dedicated to exceptional customer experiences, this opportunity is perfect for you.

Qualifications

• Experience in luxury retail with a focus on high-net-worth clients.
• Ability to motivate and develop team members effectively.

Responsibilities

• Lead and inspire a high-performing team on the shop floor.
• Maximize trade opportunities through proactive sales strategies.
• Develop long-term relationships with high-net-worth customers.

Skills

Luxury Retail Experience

Leadership

Customer Relationship Management

Sales Techniques

Emotional Intelligence

Education

Experience in Retail Management

Job description

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At Harrods, the Retail Manager is critical to delivering the unparalleled luxury experience that our business is renowned for. As the front-line face of the leadership team, the Retail Manager is skilled at building high-performing teams and delivering effective performance coaching.

We’re looking to you to focus on delivering the people, customer, and commercial results of today, tomorrow, and the next month.

About the Role

As a Retail Manager within our Fragrance department, you will demonstrate a passion for delivering a consistently premium service experience for customers and target the team to deliver additional proactive sales, as well as identify training needs to build confidence in proactive sales.

You will routinely make commercial decisions to maximize trade opportunities, with a particular focus on proactive sales during a time when increasing competition and shifting customer expectations make it essential to engage and convert customers with agility and intent.

Within the role, you will also have the following responsibilities:

1. Be an excellent motivator and inspirational leader, highly visible on the shopfloor, and implement regular meetings, huddles, and coaching to ensure all colleagues set the standard for excellence.
2. Understand high-net-worth individuals and lead the team in fostering long-term relationships with these customers.
3. Oversee and own operational efficiencies in your team, ensuring that processes and policies are applied and adhered to at a high standard.
4. Demonstrate an eye for profitability and proactively upsell and cross-sell to generate attention to add-on sales or high-profit products.
5. Nurture and develop colleagues; be confident in providing feedback, focusing on celebrating successes and addressing challenges through coaching or performance management.

About You

To succeed in this role, you must have experience working in luxury retail with an understanding of high-net-worth clients and their needs, as well as a passion for Fragrance and our beauty department. You should also be passionate about identifying and nurturing talent, acting as the guardian of talent within your team. You take pride in developing individuals who demonstrate potential, ensuring they thrive within your division.

You will also possess the following qualities:

• Be emotionally intelligent and self-aware.
• Be resilient, tenacious, and genuinely open to development feedback. Adapt your style continually to achieve the best outcomes for your people, customers, and the business.
• Proven experience in analyzing and interpreting multiple data sources with confidence to implement appropriate actions.
• Be conscientious with a relentless focus on delivering your best while seeking ways to improve.

About Us

Harrods is one of the world’s leading luxury department stores, becoming a destination for top designers and sought-after brands globally. Our mission is to make visiting our iconic Knightsbridge store one of the most inspiring shopping experiences in the world.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. We offer a friendly environment to inspire your best work, along with abundant opportunities and support to build an exceptional career across our business’s various specialisms.

Uniquely You

While our job adverts outline the ideal qualities, skills, and experience, we believe in growth potential and individual strengths. If you demonstrate most of the skills and experience needed to thrive in this role, we encourage you to apply.

At Harrods, we believe that the personality and authenticity of our people set us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences. What makes you unique makes us exceptional.

For more about life at Harrods, search #TogetherHarrods on LinkedIn or follow us on Instagram @togetherharrods.