Field Retail Manager - Maternity Cover

CHANEL; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in the beauty sector is seeking a Retail Field Manager to lead events and activations. This role is crucial for enhancing client experience and driving sales within the fragrance and beauty division. You'll collaborate with various teams to implement innovative strategies, monitor the impact of activities, and inspire your team to deliver exceptional service. Join a forward-thinking company committed to sustainability and personal growth, where your contributions will positively impact both clients and the environment.

Benefits

Private Medical Insurance

Online GP

Cycle Scheme

Pension

Life Assurance

Retail Discounts

Employee Assistance Programmes

Arts & Culture Discounts

Product Discounts

Service Awards

Qualifications

• Extensive retail experience with a focus on results.
• Strong leadership and communication skills to inspire teams.

Responsibilities

• Drive sales and enhance client experience across CHANEL points of sale.
• Plan and execute events and activations aligned with sales strategies.

Skills

Retail Experience

Leadership Skills

Communication Skills

Business Acumen

Problem-Solving Skills

Analytical Skills

Job description

Retail Field Manager- South - Fragrance and Beauty Division, UK

Location: CHANEL - Field Based Role

Reports to: National Events and Activations Manager, F&B UK

Contract: 12-month fixed term contract - Maternity Cover

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

"In order to be irreplaceable, one must always be different" stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @CHANEL:

The successful candidate will be responsible for implementing and executing the Events and Activations initiatives and strategy set by the National Events and Activations Manager. Within this role, you will proactively drive sales and enhance client experience at CHANEL points of sale, invest in development, and identify further commercial opportunities. This role supports the Sales Development and Retail and Operations Teams in delivering sell-out plans and elevating Client Experience, collaborating across all departments in CHANEL Fragrance and Beauty.

What impact you can create at Chanel:

This role is vital in inspiring individuals and ensuring the highest level of client service and experience across CHANEL points of sale. It involves striving for excellence and delivering results within a motivated team to develop the business in fragrance and beauty.

1. Plan and drive excellence in events and activations, thinking creatively and innovatively within the framework set by CHANEL.
2. Ensure all activations align with the overall sales development plan.
3. Support educational moments to develop the point-of-sale community and field specialists' capabilities (skincare, fragrance, makeup).
4. Collaborate with Field Retail Development Managers to develop skills and confidence in delivering service and executing events.
5. Monitor ROI of activities to select mechanisms that drive sales and brand awareness, devising deficit plans with the retail team.
6. Identify opportunities to sell stocks and drive sales proactively.
7. Leverage product knowledge and service expertise to identify new business opportunities.
8. Support the Sales Development Team with in-store activation materials and strategies.
9. Champion and evaluate the commercial viability of service offerings, enhancing client engagement and relationships.

What you will bring to the role:

• A business mindset focused on results.
• Extensive retail experience.
• A proactive approach.
• Strong leadership qualities.
• Excellent communication skills.
• Business acumen and problem-solving skills.
• Analytical skills.
• Ability to collaborate effectively.

You are energised by:

• Building strong relationships at all levels.
• Learning and hosting.
• Collaborating and being creative.
• Developing yourself and others.
• Contributing to sustainability initiatives aligned with CHANEL's key areas: restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting women's autonomy.

What you will gain from this experience:

• Leadership development through project management of regional events and activations.
• Insights into retailer relationships and retail operations to support sales strategies.
• Personal growth in building relationships across the company and with clients.
• Contribution to CHANEL's sustainability ambitions, impacting people and the planet positively.

Benefits at CHANEL:

• Physical Wellbeing: Private Medical Insurance, Online GP, Cycle Scheme.
• Financial Wellbeing: Pension, Life Assurance, Retail Discounts.
• Mental Wellbeing: Employee Assistance Programmes.
• Platforms for Wellbeing and Development.
• Lifestyle perks: Arts & Culture discounts, Product discounts, Employee Sales.
• Recognition programs: Service Awards, Vouchers, Additional Holidays.

*Benefits are eligibility dependent and subject to change.

We are committed to creating an inclusive culture that nurtures growth and diversity. We encourage applications from all backgrounds, perspectives, and experiences to bring their unique potential to CHANEL.