Retail Loss Prevention Partner | Protect Profits & Shrinkage

JOHN LEWIS; Cardiff; On-site; GBP 12,000 - 15,000; Part time

Job summary

John Lewis in the United Kingdom is seeking a Loss Prevention Partner to join the Profit Protection team. You will patrol the shop floor, deter theft, monitor CCTV, and investigate shrinkage trends to protect profits.

This role requires 18+ and involves a rotating schedule with evenings and weekends on a 22-hour per week contract. You will work with fellow Partners to minimise risk, support investigations, and maintain high standards of service.

Qualifications

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with ability to spot trends and signs of profit loss.
• Good customer service and relationship building skills.

Responsibilities

• Be a point of contact for branch Profit Protection related issues, and elevate as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
• Support with investigations where required.

Skills

Verbal & written communication

Conflict resolution

Attention to detail

Customer service

Job description

John Lewis in the United Kingdom is seeking a Loss Prevention Partner to join the Profit Protection team. You will patrol the shop floor, deter theft, monitor CCTV, and investigate shrinkage trends to protect profits.

This role requires 18+ and involves a rotating schedule with evenings and weekends on a 22-hour per week contract. You will work with fellow Partners to minimise risk, support investigations, and maintain high standards of service.