Loss Prevention Partner

jlp; Milton Keynes; On-site; GBP 29,000 - 41,000; Full time

Job summary

John Lewis & Partners in Milton Keynes is seeking a Loss Prevention Partner to protect profits, deter theft, monitor CCTV, and support shop-floor security as part of the Profit Protection team.

You’ll work a rota including evenings and weekends, with a Night Premium of £4.25 per hour for hours 22:00–06:00. This permanent role requires you to be 18+, and full training is provided to help you prevent loss and safeguard colleagues and customers.

Qualifications

• Excellent verbal and written communication skills.
• Conflict resolution and de-escalation abilities.
• Sharp attention to detecting trends in profit loss.
• Strong customer service and relationship-building skills.

Responsibilities

• Be a point of contact for branch Profit Protection issues, escalate as required.
• Mitigate the risk of harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural errors.
• Support and coach colleagues to minimise shrinkage and protect profits.
• De-escalate conflicts professionally; may detain or ban individuals.
• Support investigations as required.

Skills

Communication skills

Conflict resolution

Attention to detail

Customer service

Job description

ABOUT THE ROLE

As a Loss Prevention Partner (LPP) in our Profit Protection team you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to its nature, you need to be 18-years or older to work in this role. You'll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.

Key Responsibilities

• Be a point of contact for branch Profit Protection related issues, and escalate as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including; external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De-escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences in our shops).
• Support with investigations where required

Essential skills/experience you'll need

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with ability to spot trends and signs of profit loss.
• Good customer service and relationship building skills.

Desirable skills/experience you may have

• Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.

Closing Date

September 20, 2026

Pay

£29,000.00 - £41,000.00 Annual

Contract Type

Permanent

Hours of Work

Varied hours of part time work across seven days to include early starts, late finishes, evenings and weekends.

Job Level

Partnership Level 9

Where You'll Be Working

Milton Keynes (John Lewis & Partners), The Centre mk, Milton Keynes, Buckinghamshire, MK9 3EP

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.