Retail Logistics Manager

BroadBean; Corsham; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Discretionary Bonus

23 days annual leave

Training and development

Pension with Life Assurance

Colleague discount

Mileage allowance 55p per mile

Mindful Employer Plus Charter

Job summary

Dorothy House Hospice in Corsham, Wiltshire, is seeking a Retail Logistics Manager to lead our charity’s warehouse, distribution, van operations and house clearance activities. You will manage Team Leaders, drive improvements, and oversee budgets across a multi-site logistics operation to maximise customer service and income generation.

You will ensure health and safety standards, develop service improvements, and deliver value for money through effective planning and leadership of the retail

Qualifications

• Experience leading logistics, warehousing or transport teams.
• Ability to analyse performance and drive measurable improvements.
• Experience managing budgets and performance targets.
• Understanding of health and safety, compliance and risk in operations.
• Experience leading change programmes and continuous improvement.

Responsibilities

• Lead the performance and development of the retail logistics function through Team Leaders and operational leads.
• Drive performance across warehouse operations, stock distribution and van logistics.
• Ensure smooth flow of donated and new goods across the retail estate; maximise product availability.
• Manage fleet utilisation, routing, capacity planning and compliance.
• Develop house clearance and recycling services to maximise income and sustainability.
• Set and monitor KPIs; analyse data to identify improvement opportunities.
• Lead continuous improvement initiatives to boost productivity and service quality.
• Manage budgets, resources and planning to deliver value for money.
• Maintain high standards of health, safety, and risk management across logistics.

Skills

Logistics leadership

Performance analysis

Budget management

Health & safety

Change management

Stakeholder management

Education

Professional qualification in logistics/operations

Job description

RETAIL LOGISTICS MANAGER | £35,157 - £40,320 per annum + annual bonus scheme

Full Time: 37.5 hours per week (Monday to Friday).

Location: Corsham, Wiltshire

WHY THIS ROLE?

Are you an experienced Logistics Manager, Operations Manager, Warehouse Manager or Supply Chain professional looking for a role where you can combine commercial thinking with meaningful purpose?

Here at Dorothy House Hospice, we operate one of the largest charity retail networks in the South West, with over 30 shops, a busy warehouse operation, house clearance services and a small group of vans. Every item we collect, process and distribute helps generate vital income that supports specialist end of life care for local patients and families.

As our Retail Logistics Manager, you will lead the operation that keeps our retail business moving. Working through Team Leaders and operational leads, you'll be responsible for the performance, development and continuous improvement of our warehouse, distribution, van operations, house clearance, recycling and waste management services.

ABOUT THE BENEFITS

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days annual leave plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• Excellent training and development program from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 55p per mile for work travel.
• Mindful Employer Plus Charter - offering access to impartial, confidential support

WHAT WILL THE ROLE INVOLVE?

• Leading the overall performance, capability and development of Dorothy House's retail logistics function through Team Leaders and operational leads
• Driving performance across warehouse operations, stock distribution, van logistics, house clearance, recycling and waste management services
• Ensuring donated and new goods stock flow efficiently across the retail estate. Predicting volumes and maximising product availability and sales opportunities
• Managing fleet utilisation, routing, capacity planning, compliance and operational resilience across the vehicle operation
• Developing house clearance and recycling services to maximise income generation, sustainability and customer satisfaction
• Setting and monitoring KPIs, analysing performance data and identifying opportunities for operational improvement and cost efficiencies
• Leading continuous improvement initiatives that enhance productivity, service quality and commercial performance
• Managing budgets, resources and operational planning to deliver value for money and strong operational outcomes
• Ensuring high standards of health, safety, compliance and risk management are maintained across the logistics operation

ABOUT YOU

We're looking for a proven operational leader who can combine strategic thinking with strong people leadership and a track record of delivering results in logistics, warehousing, distribution or transport environments.

Essential requirements:

• Experience leading logistics, warehousing, distribution, transport or operational teams
• Experience analysing operational performance and implementing measurable improvements in productivity, quality, service or cost efficiency
• Experience managing operational budgets, resources and performance targets
• An understanding of health and safety, compliance and risk management within an operational environment
• Experience leading change programmes and continuous improvement initiatives
• Stakeholder management skills with the ability to build effective internal and external relationships

Desirable requirements:

• Experience within a multi-site retail, charity retail, circular economy or commercial logistics environment
• Professional qualification in logistics, transport, supply chain, operations management or leadership