Retail It Support Engineer - London

A&O It Group; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

A&O IT Group in London is seeking a Retail IT Support Engineer to ensure smooth operation of POS hardware and software across retail stores. You will diagnose issues, apply updates, and coordinate with IT teams for on-site smart hands.

The role requires 2–5 years in retail support, strong communication, and a hands-on approach. You will work 8am-4pm or 12pm-8pm, with one weekend in three, based in central London with occasional store visits.

Qualifications

• 2–5 years experience in retail support environment.
• Strong communication and customer service skills.
• Working knowledge of MS Office and business applications.
• Basic knowledge of networks, telecom, and server concepts.
• A+/MCP/MCSE certifications are desirable.

Responsibilities

• Set up new POS equipment and ensure proper integration.
• Diagnose and resolve POS hardware and software issues.
• Apply software updates and ensure compatibility.
• Provide technical assistance to staff and customers.
• Manage and maintain spare parts and stock for repairs.
• Coordinate with IT teams for on-site priorities and health checks.

Skills

Retail support experience

Strong communication skills

Customer support skills

Problem solving

Interpersonal skills

MS Office knowledge

Education

A+ certification

MCP

MCSE

Tools

MS Office

POS systems

MacOS

iOS devices

Job description

As our Retail IT Support Engineer, you will be responsible for ensuring smooth operations of all systems in retail stores with guidance and direction from SME when on site for smart hands.

RESPONSIBILITIES

• Setting up new POS equipment, ensuring proper integration, and performing routine maintenance to keep systems functioning optimally.

• Diagnosing and resolving issues related to POS hardware and software, including malfunctions, connectivity problems, and system failures.

• Applying software updates, installing new features, and ensuring compatibility with existing systems.

• Providing technical assistance to store staff and customers, answering questions, and resolving issues related to retail store operations.

• Managing and maintaining and updated stock or spare parts used as needed for repairs and maintenance.

• Working with store management and IT teams to prioritize maintenance needs and ensure system efficiency.

• Work with other support groups when on site as Smart Hands

• Responsible for conducting health checks at assigned store locations.

CONTRACT AND WORKING HOURS

• Initial fixed term contract through to 31st July 2027

• You will be based in central London, with occasional visits to other London Stores once or twice a month.

• Shift hours 8am-4pm and 12pm-8pm, Mon-Fri. You will also cover one weekend in three, with time off in the week.

TECHNICAL SKILLS:

• Strong understanding of POS hardware and software, including cash registers, scanners, printers, and credit card processing systems.

• Ability to identify, diagnose, and resolve technical issues efficiently.

BUSINESS SKILLS:

• Ability to interact with customers so as to ensure that the service is polite, efficient and responsive

• Highly proactive solution driven approach

• Interpersonal and with the ability to talk about technical items to support team and end user

• Problem solving and root cause analysis

SKILLS, EXPERIENCE AND QUALIFICATION REQUIRED FOR THE POSITION:

• 2-5 years experience in retail support environment

• Strong Communication Skills

• Strong working knowledge of MS Office and basic business application

• Strong Customer Support Skills.

• A+, MCP, MCSE or equivalent certification desired

• Basic knowledge of networks, telecom, and server

• Hands on knowledge of MacOS & iOS devices

A&O IT Group

As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.