London Retail IT Support Engineer – POS & Devices

JobCubby; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

A&O IT Group is seeking a Retail IT Support Engineer to ensure smooth operation of all systems in central London retail stores with SME guidance when on site. You will set up POS equipment, diagnose and resolve POS issues, apply updates, and provide staff support while maintaining spare parts stock.

Expect a fixed-term contract with on-site shifts, and occasional visits to other locations. The role involves working 8am-4pm, 12pm-8pm, Mon-Fri, with one weekend in three, and a post-offer

Qualifications

• Experience in retail IT support or similar environment is required.
• Strong communication and customer-facing skills are essential.
• Proven ability to diagnose and resolve technical issues efficiently.
• Certifications like A+, MCP, MCSE or equivalent are desirable.
• Familiarity with POS hardware and software is preferred.

Responsibilities

• Set up POS equipment, ensure proper integration and perform routine maintenance.
• Diagnose and resolve POS hardware/software issues, including connectivity and failures.
• Apply software updates and install new features while ensuring compatibility.
• Provide technical assistance to store staff and customers.
• Maintain stock of spare parts and coordinate with IT teams on maintenance.
• Work with store management to prioritise maintenance needs and efficiency.
• Collaborate with other support groups on site as Smart Hands.
• Conduct health checks at assigned store locations.

Skills

Customer service

Communication

Problem solving

Technical support

Education

A+, MCP, MCSE or equivalent

Tools

MS Office

Basic networking knowledge

MacOS & iOS devices

Job description

A&O IT Group is seeking a Retail IT Support Engineer to ensure smooth operation of all systems in central London retail stores with SME guidance when on site. You will set up POS equipment, diagnose and resolve POS issues, apply updates, and provide staff support while maintaining spare parts stock.

Expect a fixed-term contract with on-site shifts, and occasional visits to other locations. The role involves working 8am-4pm, 12pm-8pm, Mon-Fri, with one weekend in three, and a post-offer