Field Support Engineer – London

Celestra Limited; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus scheme

Pension contributions

Cycle to work scheme

Private medical insurance

Tech payment scheme

Staff discounts

Fruit delivery and on-site meals

31 days holiday

Modern offices

Coffee van on site

Employee recognition

Job summary

Celestra Limited is seeking a Field Service Engineer to travel daily to customer sites across Hospitality and Retail, installing, refurbishing, and maintaining IT devices including tills and network cabling. You will handle swaps, repairs, and on-site support with a focus on service quality.

Applicants should have IT hardware/software experience, strong documentation skills, and a proactive, calm approach under pressure.

Qualifications

• Solid IT knowledge and practical hands-on skills with hardware and software.
• Willingness to travel daily across sites, including overnight stays when required.
• Strong communication with clients and engineers; accurate documentation.

Responsibilities

• Install, refurbish, and service IT equipment at customer sites across hospitality and retail.
• Carry out swaps, repairs, and support work following procedures and client requirements.
• Liaise with clients to understand needs and explain issues clearly, escalating when needed.
• Install and terminate network cabling on patch panels as required.
• Support project delivery through site surveys, audits, and coordination with HQ.

Skills

IT knowledge

Travel readiness

Customer communication

Problem solving

Tools

EPOS installations

Cat5e/Cat6 cabling

Device configuration

Job description

You’ll travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client. *Overtime, Company Car & Fuel Card Provided*

What You’ll Do:

• Installation: You’ll install, refurbish, and maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi‑Fi, and structured cabling (Cat5/5e/6 & Fibre).
• Site Services: Carry out swap‑outs, repairs, and support work, ensuring all processes, paperwork, and customer requirements are followed accurately.
• Communication: Liaise with clients to understand needs, explain technical issues, and follow escalation protocols when required.
• Cabling & Termination: Install and terminate network cabling on patch panels and modules as needed.
• Site Work: Conduct surveys, audits, and research to support installations and project delivery.
• Team Support: Assist colleagues both in the field and at HQ, maintaining high‑quality standards.
• Compliance: Adhere to all health & safety policies and on‑site procedures throughout each task.

What You’ll Bring

• IT Expertise: Experience with EPoS installations, ideally in Retail or Hospitality. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
• Technical Skills: Confident using and setting up IT systems; computer literate with strong documentation accuracy.
• Mindset: Proactive, reliable, and able to stay calm under pressure. Takes ownership and gets the job done.
• Communication: Works well with engineers and clients; clear and professional at all times.
• Organisation: Strong multitasking and time management skills.
• Travel Willingness: Holds a full UK licence and is willing to travel, including overnight stays.

What We Offer:

• Bonus Scheme & Pension Contributions
• Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.
• Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.
• Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must‑have gadget.
• Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels
• Fresh Fruit Delivery every week, plus breakfast and lunch on site
• 31 days holiday (not inclusive of Bank Holidays)
• Modern Offices – With a pool table, ping pong, and our very own pub garden for a proper summer BBQ.
• On‑Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.
• Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout‑outs
• Team Socials – From team parties to charity fundraisers, there’s always something going on.
• Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
• Career Development – Ongoing professional development and clear internal progression routes
• Holiday Trading – Fancy a bit more time off? You can buy extra holiday anytime through the year.