Desktop Support Engineer

A&O It Group; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A&O IT Group in Reading is seeking a Fixed Term IT Desktop Support Analyst for 8 months on a full‑time, on‑site basis. You will build, deploy and distribute laptops and workstations, perform SCCM imaging and configuration, and handle incidents and service requests with near-desktop support.

You will support end-user devices, collaboration tools, network-attached devices, and ensure daily health checks while maintaining strong customer service and adherence to SLA standards.

Qualifications

• 1–3 years’ experience in Windows desktop support.
• Experience with end-user devices and PC hardware installation.
• Excellent communication and customer service abilities.

Responsibilities

• Build, deploy and distribute laptops and workstations.
• SCCM imaging and configuration.
• Handle incidents and service requests; provide near-desktop support.
• Support end-user devices, collaboration and mobility tools.
• Perform daily health checks on end-user and network devices.
• Provide deskside and meeting room support.
• Maintain high standards of end-user support per SLA.

Skills

Customer service

Communication skills

Analytical thinking

Multi-tasking

Tools

SCCM

Intune

ServiceNow

Active Directory

MS Office 365

Job description

Fixed Term contract for 8 months, with potential to extend.

Role based full time on site - Reading

The role:

• Laptop Build, Deployment and Distribution

• SCCM imaging and configuration

• Handle Incidents and Service Requests and near desk support

• Provide services to End Users that include the following

• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs

• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;

• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax)

• Locally-attached devices (e.g. personal printers, projectors);

• Daily health checks to End User Devices and Network attached devices as required

• Meeting room support as required

• Provide effective Deskside Support Services in accordance with the appropriate performance standards

About you:

• You will have a minimum 1-3 years’ experience in Windows Desktop support.

Experience in:

• Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).

• Application deployment (SCCM), Mobile device management (Intune) including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

• Proven analytical, troubleshooting, and problem-solving skills.

• The ability to multi-task, effectively determine priorities and meet SLA’s.

• Excellent communication, rapport building and internal customer service skills.

• Ideally you will have current SC clearance.

A&O IT Group
As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.