Retail IT Leader – POS & Store Tech (UK & EU)

TORY BURCH; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Employee discount

Executive coaching on-demand

Wellbeing benefits

Exclusive sample sales access

Job summary

Tory Burch in London is seeking a seasoned Retail IT Manager to lead and evolve our UK & EU retail technology landscape. You will manage POS deployments, store openings, and infrastructure refreshes, partnering with Retail Ops, Helpdesk and Security to ensure seamless operations.

The role requires deep hands-on IT leadership in a retail environment, with excellent stakeholder communication, vendor management, and a willingness to travel across the UK and Europe.

Qualifications

• 8+ years IT experience with at least 6 years in a retail-focused environment.
• Proven track record of managing and deploying modern POS systems and retail applications.
• Strong understanding of retail operations, store infrastructure, and customer-facing technologies.
• Experience with project management methodologies and tools.
• Excellent communication and stakeholder management skills.
• Fluent in English; additional European languages are a plus.
• Willingness to travel across UK and EU regions as needed

Responsibilities

• Lead the planning, execution, and support of retail IT initiatives, including POS upgrades, store openings, and infrastructure refreshes.
• Own the end-to-end lifecycle of retail technology deployments, ensuring timely delivery, budget adherence, and operational excellence.
• Collaborate with cross-functional teams including Retail Operations, Helpdesk, and Security to align IT solutions with business needs.
• Manage vendor relationships and coordinate with external partners for hardware, software, and network services.
• Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure.
• Monitor and report on system health, incident trends, and support metrics to drive continuous improvement.
• Participate in strategic planning for retail technology evolution and innovation.

Skills

POS systems

Retail IT operations

Project management

Stakeholder management

Vendor management

Communication

English fluency

Travel flexibility

Tools

CRM systems

mPOS

Store network infrastructure

Job description

Tory Burch in London is seeking a seasoned Retail IT Manager to lead and evolve our UK & EU retail technology landscape. You will manage POS deployments, store openings, and infrastructure refreshes, partnering with Retail Ops, Helpdesk and Security to ensure seamless operations.

The role requires deep hands-on IT leadership in a retail environment, with excellent stakeholder communication, vendor management, and a willingness to travel across the UK and Europe.