Retail Host

Merlin; Greater London; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Hourly rate paid fortnightly

Monthly Bonus Scheme based on customer

25% discount in our retail shops and餐?

40% online LEGO discount

Merlin Magic Pass - free tickets to G"

Job summary

Merlin Entertainments in London is hiring Retail Assistants to join the London Eye shop team. You will greet guests, keep the shop tidy, and help guests choose memorable souvenirs, delivering friendly service with a touch of sparkle.

You’ll work with a lively team, meet health and safety standards, and enjoy benefits including a fortnightly paid hourly rate, a bonus scheme, and generous staff discounts plus Merlin Magic Pass perks.

Qualifications

• Confident chatting to hundreds of guests a day.
• Natural at spotting guest loves and upselling with style.
• Comfortable working to strict health and safety standards (training provided).
• Team player with energy and positivity on every shift.
• Aged 18 or over due to health and safety regulations.

Responsibilities

• Greeting guests with warmth, enthusiasm and a bit of sparkle.
• Keeping our shop stocked, tidy and looking top-notch.
• Suggesting must-have merchandise in a helpful, not pushy way.
• Answering questions and offering brilliant customer service.
• Helping us smash daily targets and boost revenue.
• Working closely with the wider team.
• Jumping in to help other departments when needed.

Skills

Customer service

Upselling

Team player

Health and safety awareness

Hospitality

Job description

What you’ll bring to the team

Retail Host

Location: London Eye, London

Are you ready to help guests make memories at 135 metres?

We’re on the lookout for Retail Assistants to join our vibrant team at the London Eye - one of the most iconic views in the world.

You’ll be the friendly face our guests meet in the shop, welcoming them in, offering helpful suggestions, and making sure they don’t leave without the perfect memento. You’ll keep the shop sparkling, the shelves full, and the energy high, because this is more than a job, it’s a chance to bring the magic of London to life!

What you’ll be doing

• Greeting guests with warmth, enthusiasm and a bit of sparkle
• Keeping our shop stocked, tidy and looking top-notch
• Suggesting must-have merchandise in a way that’s helpful, never pushy
• Answering questions and offering brilliant customer service
• Helping us smash our daily targets and boost revenue
• Working closely with the wider team
• Jumping in to help other departments when needed

Qualifications & Experience

• Someone who’s confident chatting to hundreds of guests a day
• A natural at spotting what guests might love and upselling with style
• Someone comfortable working to strict health and safety standards (we’ll train you)
• A team player who brings energy and positivity to every shift
• Aged 18 or over due to health and safety regulations

Benefits

• We offer an hourly rate paid fortnightly
• Monthly Bonus Scheme based on customer service targets
• 25% discount in our retail shops and restaurants
• 40% online LEGO discount
• You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

From GBP £13.84/Hr.