Hotel Front Office Host

Chessington World of Adventures Resort; Greater London; On-site; GBP 9,700 - 14,000; Part time

Benefits offered by this job

Competitive hourly rate

Discounts on retailers and restaurants

25% discount on on-site shops

20 free tickets for Merlin Attractions

Training and development opportunities

Job summary

Chessington World of Adventures Resort is seeking Hotel Front Office Hosts to create memorable experiences for guests. This role involves managing check-ins and check-outs, ensuring luggage is stored securely, and acting as a key point of information for guests.

Successful candidates will have a positive attitude, exceptional customer service skills, and be enthusiastic about making each visit special. We offer a competitive hourly rate and a variety of employee benefits.

Qualifications

• Must have a positive attitude and enjoy working in a team.
• Exceptional customer service skills required.
• Must demonstrate enthusiasm for creating memorable experiences.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Ensure luggage is stored correctly and securely.
• Maintain service standards by completing daily checklists.
• Liaise with Housekeeping and Food & Beverage teams.
• Handle guest feedback and resolve issues promptly.
• Provide comprehensive information about the hotel and resort.
• Process all payments according to hotel procedures.
• Manage incoming calls professionally and efficiently.
• Respond to emergencies, including fire and medical situations.

Job description

What you'll bring to the team

Location: Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE.

Hours: Full Time/Fully Flexible (including weekend availability). This role involves working a variety of shift patterns:

Early shift pattern: 7:00am to 3:00pm,

Late shift pattern: 14.30pm to 10.00pm

Contract: Permanent Variable Contract

COME & JOIN BRITAINS WILDEST ADVENTURE!

Are you passionate about creating memorable experiences? Do you thrive in a fast-paced, fun environment? Then we wantYOUto be part of our team.Leave the everyday behind and unleash your imagination as you explore a career at Chessington World of Adventures Resort, Britain’s biggest wildlife theme park.

We are looking for Hotel Front Office Hosts to join the team!

Day to day this role will include:

• Manage guest check-ins and check-outs efficiently and professionally
• Ensure luggage is stored correctly and securely
• Maintain the highest service standards by completing daily and weekly checklists in full
• Liaise closely with Housekeeping, Leisure, and Food & Beverage teams regarding room allocations, room status, special requirements, swim bookings, and breakfast and evening reservations
• Handle guest feedback and resolve minor issues promptly and effectively
• Provide accurate and comprehensive information about the hotel and resort to guests
• Maintain and continuously improve the overall guest experience
• Process all payments in accordance with established hotel procedures
• Offer information and assistance to guests and visitors, including Personal Emergency Evacuation Plans (PEEPs)
• Handle guest room reservations, amendments, cancellations, and enquiries in a prompt, courteous, and efficient manner
• Manage all incoming calls professionally and efficiently
• Play an active role in responding to emergencies, including fire, medical situations, and power or system failures
• Maintain strict confidentiality of all guest information
• Demonstrate strong multitasking and prioritisation skills to meet departmental deadlines

Qualifications & Experience

We need you to come with is the right positive attitude, enjoy working as part of a team, in a fast-paced environment, and be able to deliver jaw dropping fun to our Guests!

• Friendly and approachable.
• Exceptional customer service.
• Enthusiastic about creating memorable experiences for our guests.
• Integrity with handling guests property.

Benefits

• A competitive hourly rate.
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel.
• 25% discount in our on-site retail shops and restaurants.
• 40% discount on Lego.
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world.
• Ongoing training and development opportunities.

Pay Range

GBP £8.50/Hr.