Retail Guest Experience Champion

JD GROUP; Manchester; On-site; GBP 12,000 - 17,000; Full time

Job summary

JD GROUP in Manchester is seeking a Store Colleague to welcome customers and help them find products on the shop floor. You will keep displays sharp, replenish stock, and support daily store operations with a positive, team-focused approach.

You'll engage with customers, learn product details, process transactions, and follow company procedures to maintain high standards of service and presentation at all times.

Qualifications

• Experience delivering friendly, helpful customer service.
• Able to adapt communication to different customers.
• Good organisation and multitasking.
• Willingness to learn and follow procedures.
• Physical ability to stand and stock shelves.

Responsibilities

• Greet customers and provide product information.
• Identify needs, recommend products and promotions.
• Maintain high standards of customer service and presentation.
• Replenish stock and keep fixtures and displays tidy.
• Handle transactions and daily store operations.
• Use in-store systems to support enquiries.
• Follow health and safety policies.
• Collaborate with colleagues to run the store smoothly.
• Support additional duties as required.

Skills

Customer service

Communication

Teamwork

Organisation

Cash handling

Stock replenishment

Job description

JD GROUP in Manchester is seeking a Store Colleague to welcome customers and help them find products on the shop floor. You will keep displays sharp, replenish stock, and support daily store operations with a positive, team-focused approach.

You'll engage with customers, learn product details, process transactions, and follow company procedures to maintain high standards of service and presentation at all times.