Retail Guest Experience Associate

JD Sports; Greater London; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

JD Sports in the United Kingdom is seeking a Store Colleague to deliver outstanding experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and maintain high service and presentation standards.

With a positive attitude, teamwork, and a passion for helping people, you’ll support day-to-day store operations, process transactions, and follow company policies to ensure the shop runs smoothly and customers feel valued.

Qualifications

• Proven ability to engage with customers and colleagues.
• Strong organisational skills and ability to manage tasks.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Sales support

Stock replenishment

Cash handling

In-store technology

Job description

JD Sports in the United Kingdom is seeking a Store Colleague to deliver outstanding experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock, and maintain high service and presentation standards.

With a positive attitude, teamwork, and a passion for helping people, you’ll support day-to-day store operations, process transactions, and follow company policies to ensure the shop runs smoothly and customers feel valued.