Store Experience Lead - Customer Champion & Team Player

JD Sports Fashion; Nottingham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Staff discount

Personal development

Job summary

JD Sports Fashion in the United Kingdom is hiring a Store Colleague to deliver an outstanding customer experience on the shop floor. You’ll greet customers, keep displays sharp, replenish stock, and maintain high service and presentation standards while working as part of a lively team.

You will learn new skills in a fast-paced retail environment, support day-to-day store operations, and contribute to achieve sales goals with enthusiasm and a can-do attitude.

Qualifications

• Adapt approach and communication to different people and situations.
• Engage positively with customers and colleagues.
• Good organisational skills and ability to manage tasks.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer engagement

Team collaboration

Organisational skills

Task management

Willingness to learn

Job description

JD Sports Fashion in the United Kingdom is hiring a Store Colleague to deliver an outstanding customer experience on the shop floor. You’ll greet customers, keep displays sharp, replenish stock, and maintain high service and presentation standards while working as part of a lively team.

You will learn new skills in a fast-paced retail environment, support day-to-day store operations, and contribute to achieve sales goals with enthusiasm and a can-do attitude.