Front-End Customer Experience Lead

B&M Retail; Washington; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discount in stores

Colleague portal discounts

Job summary

B&M Retail in Washington is seeking a Customer Service Manager to lead the front-end team and deliver a brilliant shopping experience. This hands-on leadership role puts customers first from entry to exit and requires flexibility across days, evenings and weekends.

You will drive service standards, manage the customer journey, handle queries with confidence, and motivate staff to keep queues moving in a busy store.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Lead the front end to deliver great service.
• Keep queues moving with a fast, friendly experience.
• Handle customer queries, issues and feedback with confidence.
• Drive service standards, KPIs and customer satisfaction scores.
• Create a welcoming, positive store atmosphere.

Skills

Leadership

Customer service

Cash handling

Team management

Decision making

Job description

B&M Retail in Washington is seeking a Customer Service Manager to lead the front-end team and deliver a brilliant shopping experience. This hands-on leadership role puts customers first from entry to exit and requires flexibility across days, evenings and weekends.

You will drive service standards, manage the customer journey, handle queries with confidence, and motivate staff to keep queues moving in a busy store.