Retail Front-End Experience Manager

B&M Retail Limited; Hounslow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Store discount

Colleague discounts portal

Benefits package

Job summary

B&M Retail Limited is seeking a Customer Service Manager for our New Acton store to lead the front-end experience and deliver exceptional customer service in a busy, high-energy setting.

In this permanent full-time role, you will manage a team across days, evenings and weekends, drive service standards and customer satisfaction, and ensure smooth cash handling processes while creating a welcoming store environment for every visitor.

Qualifications

• Experience managing cash processes with accuracy.
• Proven ability to lead teams in fast-paced environments.
• Passion for delivering great customer experiences.
• Confidence to handle challenges and make quick decisions.
• Results-driven with a focus on high service standards.

Responsibilities

• Lead the front-end team to ensure every customer receives great service.
• Keep queues moving, delivering a fast, friendly and efficient experience.
• Handle customer queries, issues and feedback with confidence and care.
• Drive service standards, KPIs and customer satisfaction scores.
• Create a welcoming, positive store atmosphere customers enjoy.

Skills

Team leadership

Customer service

Cash handling

Decision making

Job description

B&M Retail Limited is seeking a Customer Service Manager for our New Acton store to lead the front-end experience and deliver exceptional customer service in a busy, high-energy setting.

In this permanent full-time role, you will manage a team across days, evenings and weekends, drive service standards and customer satisfaction, and ensure smooth cash handling processes while creating a welcoming store environment for every visitor.