Retail Floor Specialist: Customer Experience & Sales

JD Sports; West Bromwich; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

JD Sports in West Bromwich is seeking a Store Colleague to deliver a welcoming customer experience and support sales on the shop floor. You will greet customers, provide information, and help maintain high presentation standards across fixtures and displays.

Join a fast-paced retail team where you will replenish stock, process transactions, and use store systems to support daily operations. A positive attitude and team spirit are essential for success.

Qualifications

• Adapt communication style to different customers and situations.
• Engage positively with customers and colleagues.
• Keep tasks organised and manage priorities effectively.
• Work well with others to achieve store goals.
• Be eager to learn new skills and follow processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items.
• Maintain high standards of customer service.
• Keep shop floor presentation sharp and fixtures/display areas tidy.
• Replenish stock and ensure products are available and correctly displayed.
• Process transactions, cash handling, and stock processing.
• Utilise in-store technology to support customer inquiries and operations.
• Follow company policies and health and safety requirements.
• Collaborate with colleagues to run the store smoothly.
• Assist with additional duties as required.

Skills

Adaptable communication

Positive customer engagement

Organisational skills

Collaborative teamwork

Willingness to learn

Job description

JD Sports in West Bromwich is seeking a Store Colleague to deliver a welcoming customer experience and support sales on the shop floor. You will greet customers, provide information, and help maintain high presentation standards across fixtures and displays.

Join a fast-paced retail team where you will replenish stock, process transactions, and use store systems to support daily operations. A positive attitude and team spirit are essential for success.