Retail Floor Lead: Customer Service & Shift Ops

Razr Corp; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Job summary

United Wholesale Grocers Limited is seeking a capable supervisor for its Gateshead retail operations. You will oversee sales floor activities, organise weekly rotas, and ensure stock availability while maintaining merchandising standards and high housekeeping. Customer service excellence and teamwork are essential.

The role requires initiative, reliability, and the ability to work quickly in a high-volume environment, with comfort coordinating with depot management and using Word/Excel as needed.

Qualifications

• Excellent work ethic, punctuality and reliability.
• Polite and friendly with customers, aware of their needs.
• Able to work independently or as part of a team and guide others.
• Strong time management to perform tasks quickly.
• Attention to detail and precision to meet targets.
• Capable of fast-paced, physically demanding work.
• Able to work to deadlines with depot management.
• Experience using MS Word and Excel is preferred.

Responsibilities

• Supervising the sales floor or checkout area and the team members.
• Organising weekly shift rotas.
• Ensuring stock availability.
• Implementing best in class merchandising.
• Maintaining high housekeeping standards.
• Providing excellent customer service.
• Supporting other departments as required.

Skills

Excellent work ethic

Customer service

Initiative

Team leadership

Time management

Attention to detail

Ability to work under speed

Confidence working with depot team

Tools

MS Word

Excel

Job description

United Wholesale Grocers Limited is seeking a capable supervisor for its Gateshead retail operations. You will oversee sales floor activities, organise weekly rotas, and ensure stock availability while maintaining merchandising standards and high housekeeping. Customer service excellence and teamwork are essential.

The role requires initiative, reliability, and the ability to work quickly in a high-volume environment, with comfort coordinating with depot management and using Word/Excel as needed.