Retail Elite Security Officer: Customer-Facing Protection

Mitie Cleaning & Hygiene Services; Crawley; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Onsite parking

Virtual GP

Salary Finance (financial wellbeing)

Choices benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover

Mitie Stars awards

Job summary

Mitie is seeking a Retail Elite Security Officer to join the Total Security Management Team in a role that covers various shift patterns at locations including RH10. A strong security presence with excellent customer service is essential, along with flexibility and a full UK driving licence being advantageous.

You will deter crime, protect staff and customers, liaise with management and external agencies, and apply conflict-resolution skills to maintain a safe store environment.

Qualifications

• Retail security experience.
• Excellent written and verbal communication skills.
• Flexible approach to work to suit business needs.
• Ability to work with different teams as required.
• Frontline Door Supervision or Security Guarding Licence essential; CCTV Licence beneficial.
• Full UK Driving licence would be beneficial.

Responsibilities

• To protect customers and colleagues from physical and verbal abuse with a professional security presence.
• Provide a highly visible security presence while delivering strong customer service.
• Deter and prevent anti-social behaviour, theft and criminal activity.
• Liaise with store management, Police and external agencies when required.
• Utilise conflict resolution to diffuse workplace situations.
• Ensure health, safety and wellbeing standards are met in line with company policies.

Skills

Retail security experience

Team player

Ability to work on own initiative

Excellent communication skills

Conflict resolution / mediation

Technological aptitude

Frontline Door Supervision / Security‑

CCTV Licence

Full UK Driving licence

Job description

Mitie is seeking a Retail Elite Security Officer to join the Total Security Management Team in a role that covers various shift patterns at locations including RH10. A strong security presence with excellent customer service is essential, along with flexibility and a full UK driving licence being advantageous.

You will deter crime, protect staff and customers, liaise with management and external agencies, and apply conflict-resolution skills to maintain a safe store environment.