Retail Security Elite: Proactive Protection & Customer Care

Mitie Group plc.; Crawley; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Onsite parking

Job summary

Mitie Group plc. in Crawley (RH10) is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role involves covering varied shift patterns and working locations with a professional security presence and strong customer service focus.

Flexibility to adapt to business needs, teamwork, and excellent communication are essential, along with a clean driving licence and security qualifications. This position supports frontline security coverage and safety.

Responsibilities

• Protect customers and colleagues from abuse through a professional security presence.
• Provide a highly visible security presence while delivering excellent customer service.
• Proactively deter anti-social behaviour, theft and criminal activity.
• Liaise with store management, Police and external agencies when required.
• Utilise conflict resolution to diffuse difficult workplace situations.
• Ensure safety policies are followed and escalate issues promptly.

Skills

Customer service

Communication skills

Conflict resolution

Teamwork

Ability to work on own initiative

Flexible approach

Driver's license (UK)

CCTV operation

Tools

CCTV

Body-worn camera usage

Job description

Mitie Group plc. in Crawley (RH10) is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role involves covering varied shift patterns and working locations with a professional security presence and strong customer service focus.

Flexibility to adapt to business needs, teamwork, and excellent communication are essential, along with a clean driving licence and security qualifications. This position supports frontline security coverage and safety.