Retail Duty Manager — Lead Team, Elevate Service

Heron Foods; Wrexham; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

10% store discount

Future Flyers career programs

24/7 GP access

Confidential wellbeing support

Long-service rewards

Job summary

Heron Foods in Wrexham is seeking a proactive Duty Manager to lead daily store operations and deliver outstanding customer service. You’ll manage a team, ensure stock, drive sales, and be the keyholder in the Store Manager’s absence, coordinating openings and closes.

This fast-paced role rewards leadership, reliability, and a hands-on approach in a busy retail environment. Join a growing national retailer with opportunities for personal growth, wellbeing support, and a structured career path

Qualifications

• Proven experience as Retail Supervisor or Duty Manager in fast-paced retail.
• Strong leadership with ability to motivate and manage a team.
• Excellent customer service and organizational skills.
• Energetic, proactive approach to a dynamic store environment.

Responsibilities

• Lead and motivate the store team to achieve targets.
• Deliver high standards of customer service and resolve queries.
• Maintain a clean, well-presented, fully stocked store.
• Drive sales and profitability through performance management.
• Act as keyholder and manage store openings/closures in the absence of the Store Manager.

Skills

Retail leadership

Team motivation

Customer service

Store operations

Job description

Heron Foods in Wrexham is seeking a proactive Duty Manager to lead daily store operations and deliver outstanding customer service. You’ll manage a team, ensure stock, drive sales, and be the keyholder in the Store Manager’s absence, coordinating openings and closes.

This fast-paced role rewards leadership, reliability, and a hands-on approach in a busy retail environment. Join a growing national retailer with opportunities for personal growth, wellbeing support, and a structured career path