Retail Duty Leader: Lead Team & Service

Heron Foods Limited; North East; Hybrid; GBP 16,531,000 - 17,909,000; Part time

Benefits offered by this job

Discounts

Personal Growth

Wellbeing Support

Recognition & More

Job summary

Heron Foods in Consett is seeking a Duty Manager to lead the team and ensure smooth store operations. You’ll oversee daily activities, motivate staff and deliver strong customer service.

This part-time role offers 18 hours per week with £13 per hour, and a range of perks including discounts for staff, wellbeing support, and career development opportunities. If you’re proactive and customer–focused with retail leadership experience, this is a great step to advance within a fast-paced environment.

Qualifications

• Proven leadership experience in a fast-paced retail setting.
• Strong customer service orientation and problem-solving skills.
• Organisational ability and a proactive, energetic approach.

Responsibilities

• Leading and motivating the team to deliver exceptional results.
• Ensuring high standards of customer service and resolving queries effectively.
• Maintaining a clean, well-presented, and fully stocked store.
• Driving sales and profitability by managing performance and efficiency.
• Being a keyholder and taking responsibility for the store in the absence of the Store Manager (including store openings and closes).

Skills

Leadership

Customer service

Organisation

Proactive approach

Job description

Heron Foods in Consett is seeking a Duty Manager to lead the team and ensure smooth store operations. You’ll oversee daily activities, motivate staff and deliver strong customer service.

This part-time role offers 18 hours per week with £13 per hour, and a range of perks including discounts for staff, wellbeing support, and career development opportunities. If you’re proactive and customer–focused with retail leadership experience, this is a great step to advance within a fast-paced environment.