Retail Duty Manager - Growth, Bonus & Flexible Hours

Blakemore Trade Partners; Wolverhampton; On-site; AUD 44,625,000 - 49,875,000; Full time

Benefits offered by this job

Holiday leave

Cycle to work scheme

Training & development

Bonus scheme

Staff discount

Pension scheme

Life insurance

Long service awards

Wellbeing support

Job summary

A.F. Blakemore & Son Ltd is seeking a Duty Manager for the Brunswick Road SPAR store. You will lead a team, drive customer service excellence, and support the Store Manager across all store operations during duty shifts.

The role requires a minimum of 24 hours per week with shifts from 6.30am to 11pm, including weekends, and you must be over 18. Salary is £13.75 per hour with a bonus and a strong benefits package.

Qualifications

• Previous management or supervisor experience within a food retail or similar fast-paced operation.
• Committed to achieving and sustaining exceptional customer service standards.
• Able to plan, organise and prioritise effectively.
• Ability to communicate and influence at all levels.

Responsibilities

• Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
• Assisting the Store Manager to deliver all store operations, objectives and KPI’s.
• Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
• Carrying out performance management/absence management as appropriate.
• Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
• Carrying out cash reconciliations, voids and refunds and other ‘management’ tasks for till colleagues.
• Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
• Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
• Adhering to all company policies and procedures and processes.

Skills

Management experience

Customer service

Planning & prioritising

Communication

Decision making

Team collaboration

Enthusiastic & flexible

Skill development

Job description

A.F. Blakemore & Son Ltd is seeking a Duty Manager for the Brunswick Road SPAR store. You will lead a team, drive customer service excellence, and support the Store Manager across all store operations during duty shifts.

The role requires a minimum of 24 hours per week with shifts from 6.30am to 11pm, including weekends, and you must be over 18. Salary is £13.75 per hour with a bonus and a strong benefits package.