Retail Deputy Manager - Lead, Coach & Delight Customers

The Works Stores Ltd; Nottingham; On-site; GBP 223,000 - 248,000; Part time

Benefits offered by this job

25% Colleague Discount!

MyWorks discounts

Family Friendly Leave

Holiday 33 days incl bank holidays

Can-Do Academy

Job summary

The Works Stores Ltd is seeking a Deputy Manager to support the Store Manager in delivering outstanding customer service and achieving store targets in a bustling retail environment. You will lead a team on shift, manage stock, merchandising, and compliance, and ensure high standards of service and presentation.

You will coach team members, participate in recruitment and training, and help drive sales while maintaining health and safety and loss Prevention procedures.

Qualifications

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.
• Flexible and reliable, with a hands-on approach.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Responsibilities

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Skills

Team leadership

Communication

Organised

Customer-focused

Flexible

Retail systems knowledge

Job description

The Works Stores Ltd is seeking a Deputy Manager to support the Store Manager in delivering outstanding customer service and achieving store targets in a bustling retail environment. You will lead a team on shift, manage stock, merchandising, and compliance, and ensure high standards of service and presentation.

You will coach team members, participate in recruitment and training, and help drive sales while maintaining health and safety and loss Prevention procedures.