Retail Deputy Manager: Lead Store, Delight Customers, Grow

Retail Trust; Aylesbury; In loco; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

25% Colleague Discount

MyWorks

Family Friendly Leave

Holiday - 33 days

Can-Do Academy

Stream

Share Scheme

24/7 support for you and your family

Healthcare Cash Plan

Descrizione del lavoro

The Works is seeking a Deputy Manager to support the Store Manager in leading a busy retail team in England. You’ll drive exceptional customer service, manage stock and merchandising, and lead by example day-to-day.

The role focuses on coaching colleagues, maintaining standards, and ensuring smooth operations while fostering an inclusive, high-performing environment for staff and customers alike. You’ll join a brand dedicated to inspiring reading, learning, creativity, and play.

Competenze

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer-focused with a passion for delivering great service.

Mansioni

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high-performing team culture.

Conoscenze

Supervisory experience

Team leadership

Customer service

Communication skills

Retail systems

Strumenti

POS/Stock systems

Descrizione del lavoro

The Works is seeking a Deputy Manager to support the Store Manager in leading a busy retail team in England. You’ll drive exceptional customer service, manage stock and merchandising, and lead by example day-to-day.

The role focuses on coaching colleagues, maintaining standards, and ensuring smooth operations while fostering an inclusive, high-performing environment for staff and customers alike. You’ll join a brand dedicated to inspiring reading, learning, creativity, and play.