Retail Customer Service Manager - Betting Shop

Entain Italia; United Kingdom; Remote; GBP 15.000 - 21.000; Teilzeit

Benefits dieser Stelle

Pension Scheme

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Retail discounts

Healthcare

Overtime (optional)

Zusammenfassung

Entain is a leading global sports betting and gaming company with iconic brands. The Retail Customer Service Manager will lead shop teams, deliver top customer service, and drive standards in Ladbrokes & Coral betting shops.

The role reports to the Shop Manager, involves cash handling, product demonstrations, and achieving targets while maintaining high shop standards. Weekly rota is around 20 hours, with shifts in mornings, evenings, and weekends.

Qualifikationen

• 18 years of age or over to work in betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Aufgaben

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Jobbeschreibung

Entain is a leading global sports betting and gaming company with iconic brands. The Retail Customer Service Manager will lead shop teams, deliver top customer service, and drive standards in Ladbrokes & Coral betting shops.

The role reports to the Shop Manager, involves cash handling, product demonstrations, and achieving targets while maintaining high shop standards. Weekly rota is around 20 hours, with shifts in mornings, evenings, and weekends.