Retail Customer Service Associate

Tesco; Failsworth; On-site; GBP 18,000 - 23,000; Full time

Job summary

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant to join our team in a fast-paced retail setting. You will help customers, stock shelves, process payments, and keep the store inviting and well-presented.

You will engage with customers to improve service on the job and contribute to shop safety and overall store performance. You may be involved in special events and community activities, reflecting Tesco values.

Qualifications

• Experience in customer-facing roles is preferred.
• Able to work in a fast-paced retail environment.
• Willing to undergo background checks where required.

Responsibilities

• Know your customers and serve them with passion and pride.
• Encourage customer feedback via the Have Your Say survey.
• Work across store areas including online, tills, replenishment and stock routines.
• Apply training to ensure safety and compliance at all times.
• Support seasonal, community and charity events to create a welcoming atmosphere.
• Follow Think 25 policy when serving age-restricted products.
• Respond quickly to assistance calls at self-service checkouts and explain actions to customers.
• Keep aisles clear, tidy and organized and maintain store safety.

Skills

Customer service

Cash handling

Stock replenishment

Communication

Tools

POS system

Job description

One Stop, a subsidiary of Tesco, is seeking a Customer Service Assistant to join our team in a fast-paced retail setting. You will help customers, stock shelves, process payments, and keep the store inviting and well-presented.

You will engage with customers to improve service on the job and contribute to shop safety and overall store performance. You may be involved in special events and community activities, reflecting Tesco values.