Retail Customer Service Assistant - Temporary

bp; Warwick; On-site; GBP 12,000 - 18,000; Full time

Job summary

bp is hiring a temporary customer service assistant for an initial 6 week contract based at bp retail. You will join a fast-paced team, receive online and on-the-job training, and help deliver excellent customer service in store operations including the Wild Bean Café.

This role emphasizes teamwork, customer engagement, and adherence to bp policies, with emphasis on safety and a positive workplace culture. Applicants from 16+ are welcome.

Qualifications

• Shows passion for customer service and works well in a fast-paced retail environment.
• No prior retail experience required; training provided to develop necessary skills at bp.

Responsibilities

• Ensure customer safety and bp policies are followed.
• Serve customers efficiently to meet needs promptly and effectively.
• Foster a positive, inclusive work environment in line with bp beliefs.
• Prepare and serve food and drink items from the Wild Bean Café.
• Receive deliveries, replenish stock and perform stock management tasks.
• Promote bp offers, promotions and loyalty schemes.

Skills

Customer service

Teamwork

Job description

Temporary customer service assistant (Initial 6 week contract)

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer-facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don’t expect all who apply to have previous retail experience, as you will be provided with online and on-the-job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Making sure that the safety of yourself, your colleagues and our customers, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and completing stock management tasks
• Being proactive in supporting bp’s offers, promotions and loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities and forecourt

This is an initial 6 week temporary contract. As a valued member of the bp retail team, you will receive full training and support to help you succeed in the role from day one.

You can find out more about bp retail here.

Applicants welcome from 16+