Retail Customer Service Assistant

BP Retail; Andover; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Flexible hours

Career progression

Paid holiday

Discounts on in-store goods

Wellbeing services

Job summary

BP Retail is hiring a Customer Service Assistant in the UK. You will join a fast-paced retail team, assist customers, and contribute to a positive store atmosphere. Training will be provided on and off the job to develop essential service skills and product knowledge across bp's offers.

The role focuses on delivering friendly service, handling transactions, and supporting promotions while maintaining a safe, clean store environment. Eligible for benefits and career progression.

Qualifications

• Experience in customer service is a plus
• Ability to work well in a team in a fast-paced retail environment
• Willingness to learn through online and on-the-job training

Responsibilities

• Serve customers promptly and effectively
• Maintain safety for customers and colleagues
• Support bp loyalty promotions and offers
• Prepare and serve items from Wild Bean Café
• Restock and manage stock deliveries
• Keep store clean and presentable

Skills

Customer service

Teamwork

Communication

Job description

Customer service assistant

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme
• Find out more about our benefits here

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don't expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and stock management tasks
• Being proactive with supporting bp's offers, promotions and bp loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

Applicants welcome from 16+